Bilingual Partner Growth Specialist (English/French)

Requirements

• General knowledge of the food and/or hospitality industry
• General knowledge of tech marketplace/SAAS customer success principles
• What it takes to succeed
• We are looking for people who are energized by the opportunity and driven by the discipline it takes to
• achieve it. Too Good To Go is building a high performing team where the right people thrive by holding
• themselves and each other to these standards. If you are looking for a place to grow, own your work,
• and make an impact-you'll fit right in.
• To succeed here, you'll need to embody these four principles:
• Choose Excellence over Ease: You take initiative and prioritize long-term impact over
• short-term comfort, consistently pushing for exceptional quality rather than settling for "good
• enough."
• Demonstrate Integrity and Responsibility: You do the right thing when no one is watching. You
• recognize your own agency to influence outcomes and take responsibility -meeting setbacks
• with solutions and humility rather than excuses.
• Seek Honesty: You ask question

Benefits

Additional Information

Come join Too Good To Go Canada's Growth team. 🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact. 💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste. 📈 Scale: We're growing fast: Our community of 124+ million registered users and 252.000 active partners across 19 countries, have together already saved 473+ million meals from going to waste - avoiding over 1.278 Million tonnes of CO2e! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME's 100 Most Influential Companies. Most recently, we won Apple's coveted Cultural Impact Winner. We are now looking for an exceptional Bilingual Partner Growth Specialist (English/French) to join our team in Toronto, Canada (Hybrid). Your mission The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance. You will focus on partner relationship building and retention, and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy, consistently supplying, and inspire them towards a more sustainable behaviour, to help us grow our mission. Your role Responsibilities + Duties Drive store portfolio success through phone, email and text communication, to optimize store operations and take proactive measures to enhance the experience for your partners Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved. Manage store retention cases; Proactively identify and intervene in store retention cases, addressing at-risk accounts to resolve issues, prevent churn, and maintain healthy partnerships. Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja and MyStore. Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions in a timely manner. Work closely with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education. Be a team player: offer coverage for other partner managers who are out of the office, assist with projects, occasionally host weekly team meetings, etc Key Capabilities Bilingual or business proficiency in French Experience in a B2B client-facing role, such as Sales, Account Management or Customer Service Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau) and Excel/Google Sheets Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners Excellent interpersonal and communication skills, an empathetic and patient approach Autonomous and independent - you are able to schedule your time and juggle multiple tasks at a time A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative A team-player who is keen to learn, collaborate and bring their ideas to the table

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