Community Manager

About the role

Manage the daily operations of the Owner Association and assigned communities. Act as the main point of contact for owners, residents, committee members, developers, and authorities. Ensure compliance with Jointly Owned Property regulations, RERA requirements, Mollak processes, community rules, and approved governance procedures. Monitor service providers including security, cleaning, landscaping, MEP, concierge, waste management, pest control, lifeguards, and other contracted vendors. Conduct regular site inspections to ensure the community is maintained to the required standards. Coordinate with Facility Management teams to address technical issues, defects, preventive maintenance, reactive maintenance, and asset condition concerns. Support the preparation, review, and implementation of annual service charge budgets. Monitor community expenses against approved budgets and support cost-control initiatives. Assist with service charge collection follow-ups and owner communication where required. Prepare monthly community reports covering operations, financial updates, complaints, incidents, service provider performance, and improvement plans. Support procurement and tendering processes for community service contracts. Manage complaints, escalations, violations, incident reports, and owner/resident concerns professionally. Organize and support Owner Association meetings, committee meetings, AGMs, and related documentation. Ensure proper communication notices are issued to owners and residents. Maintain records of contracts, approvals, licenses, insurance documents, inspection reports, community assets, and correspondence. Identify asset enhancement opportunities and recommend improvements to increase community quality and long-term value. Ensure community rules and regulations are implemented fairly and consistently. Coordinate with finance, procurement, FM, legal, customer care, and senior management as required. Bachelor's degree in Real Estate, Business Administration, Facilities Management, Engineering, or a related field. (Preferred) Experience in Owner Association Management, Community Management, Property Management, or Facilities Management. Good knowledge of Dubai Jointly Owned Property Law, RERA requirements, Mollak, service charge budgets, and community governance. Strong understanding of building operations, service provider management, and community maintenance standards. Ability to deal professionally with owners, residents, committees, service providers, and authorities. Ability to manage complaints, escalations, and difficult conversations calmly and professionally. Good financial awareness, especially related to budgets, expenses, service charges, and procurement. Strong organizational skills and ability to manage multiple communities or tasks at the same time. Proficiency in Microsoft Office, reporting tools, and community/property management systems. Professional appearance, customer-focused attitude, and strong attention to detail. - Competitive salary package. - Health insurance coverage. - Annual leave in accordance with UAE labor law. - Supportive and professional working environment. - Opportunities for professional growth and development.

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