Analytics Manager

Benefits

Additional Information

takealot.com, a leading South African online retailer, is looking for a highly driven Analytics Manager to join our team in Cape Town. We're a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, total Remuneration Package. We offer a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great! Your responsibilities will include: -Planning & Budgeting Oversee the Marketplace financial planning & budgeting cycles, in collaboration with Merchant Analytics Ensuring that the correct forecasting methodologies are applied to all metrics Ensure that strategic & operational plans are correctly reflected into the financial plan -Team Management Manage a small team of analysts who will support with these responsibilities Prioritise deliverables for the team and communicate effectively with various stakeholders across the business Provide meaningful technical guidance on solution architecture, tooling choices, modelling approaches, and best practices - including the application of agentic AI solutions where appropriate -Performance Management Develop a root-cause understanding of performance by looking at seller acquisition, cohort analysis, liquidity and other platform related metrics; Develop a category level understanding of performance and ensure that the corrective actions being executed on by the Commercial teams Performance adhoc analysis as required to support the Commercial & Operations teams Work with BI developers to define and govern Looker reporting requirements, and oversee the internal development of Looker dashboards for commercial Marketplace teams -Drive Business Improvement/Optimisation Optimise the Marketplace charging model to maintain healthy profitability and variable cost recovery, while stimulating growth in strategic categories. Manage the holistic commercial programmes which drive seller engagement, growth and quality through scoring/measurement, education and incentives. -Fees & Billing Perform manual charging where necessary and ensure that all incentive rebates, fee reversals, excemptions or escalations are correctly applied. -Automation Maintain the current automated workflow set within Knime (execution scheduling, load balancing, server monitoring & workflow upgrade or deprecation as needed) Own the implementation of new workflows using group SDLC best practice ETL workflow automation for operational SOP implementation across seller SLA enforcement, stock-loss payments, purchase order management, return dispute processing, seller appeals, and other operations processes Analytical and technical support for the Seller Support (Customer Service) team Replenishment limiting logic and tooling for 3+ million products across 3 national warehouses Dead stock identification and clearance processes Warehouse capacity forecasting and dynamic management Key line identification, availability monitoring and management Salesforce integration for commercial and operational use cases - Documentation & Governance Enforce a culture of clear, thorough, and up-to-date documentation across all team projects, tools, workflows, and processes Ensure documentation standards support knowledge retention, onboarding of new team members, and business continuity Maintain oversight of data quality, analytical accuracy, and the integrity of all team outputs Qualifications and Experience: Bachelor's Degree in Engineering or a quantitative field such as Statistics, Mathematics, Operational Research, Computer Science and Economics 5+ years' experience in analytics, management consulting Experience in retail, ecommerce, platform/marketplace is beneficial Advanced SQL and advanced Excel skills are non-negotiable Experience with these tools is preferred, but not required: Knime, Bigquery, R, Python, Google Sheets and Qlikview / QlikSense. Attributes required: Proven ability of working with complex commercial concepts such as platform charging model optimisation, retail pricing strategies, stock management and ecommerce metrics such as visits, pageviews and conversion rates. Highly capable of working with large and complex data sets using appropriate tools. Strong prioritisation and stakeholder management skills to be able to effectively manage a small team in a high pressure environment with multiple complex deliverables Systems thinker with the ability to understand and break down complex problems and relationships Good communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences. Fast learner and ability to thrive in a dynamic and fast-paced environment Creative and practical problem-solving skills. Solution-oriented The Environment: takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition o

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