Medior Community Manager

Responsibilities

• Lead day-to-day community management for well-known brands by supporting our team in engaging with our audiences through comments and DMs, and staying up to date on social trends through social listening.
• Learn and brief the team on brand tone of voice, guidelines, and community best practices across different platforms.
• Advise clients on community engagement strategy, social listening and community initiatives.
• Manage community management schedules to ensure consistent coverage across channels.
• Help develop the team, proactively sharing audience insights, identifying industry opportunities, and mentoring junior team members where needed.
• Manage sensitive or urgent community issues, escalating if necessary with proposed solutions in hand.
• Monitor conversations, sentiment and trends, transforming data into clear reports and insights.
• Collaborate with social strategists and creatives, using community feedback and audience insights to inform strategic and creative choices.

Requirements

• 3-5 years of relevant experience in community management, preferably in an agency or multi-brand environment.
• Excellent written communication skills-flawless, fast, and on-brand.
• Experience with crisis management and handling of sensitive online issues
• A proactive, organized mindset-you're a natural planner and a strong communicator.
• Strong sense of responsibility, empathy, and social nuance.
• Proficiency with tools like Emplifi, Brandwatch, Sprout, or similar.
• Strong understanding of and experience with (social media) culture, with a feel for emerging trends, and how communities engage and communicate online.

Benefits

Additional Information

Amsterdam, hybrid This role is part of our Creative & Media team based in Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients like Ziggo, Red Bull, Grolsch, Miele & Praxis. JOB PURPOSE Are you a community manager who's ready to take ownership and elevate our social team? Do you thrive on building deep connections with online communities and know how to turn social conversation into strategic insights? We're looking for a Medior Community Manager to enhance our brands' social presence, lead daily engagement, and help shape how our brands connect with their audiences. In this role, you'll drive day-to-day community management across multiple platforms and clients. You use your knowledge of social media to manage and elevate our ongoing engagement, spearhead social listening initiatives, and handle moderation and escalation with confidence. Working alongside strategists and creatives, you will ensure our brand tone of voice and quality standards are flawlessly executed. Crucially, you will own the process of translating community insights and social data into reports that directly strengthen our strategic and creative output.

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Company Intel

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