Reliability Engineer

Requirements

• Experience in Production Monitoring & Support within a 24x7x365 operational environment.
• Strong expertise in incident management, root cause analysis, and problem resolution for cloud-based applications.
• Hands-on experience with Amazon Web Services (AWS) and cloud-based monitoring tools.
• Proficiency in ITIL processes and managing ITIL engineers for efficient service delivery.
• Ability to build and implement monitoring solutions, automate manual processes, and create alerts to ensure system stability.
• Experience with system health monitoring, performance optimization, and troubleshooting production issues.
• Strong leadership skills to collaborate with IT, business, and infrastructure teams to improve production support processes.
• Effective communication skills to provide updates, incident reports, and status updates to leadership and stakeholders.
• Ability to develop and maintain technical documentation and knowledge base resources for production support.
• Experience in triaging and resolving production incidents, assessing severity, and properly escalating issues.
• Responsibilities and Duties:
• Proactive and early notification of potential and actual issues impacting service delivery.
• Frequent and succinct communication to PSPD leadership during and post incident.
• Identification of trends and corrective measures.
• Provide needed metrics to PSPD leadership team.
• The enhanced Production Monitoring Services Branch will provide resources to staff the operation 24x7x365. The resources should provide additional technical support and diagnosis.
• Customer Facing:
• Build monitoring and production support solutions to provide customer with visibility towards our services.
• Manage ITIL engineers.
• Triage and resolve production incidents related to the cloud platform and participate in root cause analysis and postmortem discussions.
• Function as a solution manager in support of the Manager, Production Support by leading the implementation of short-term and long-term solutions, automating manual processes, and building alerts to monitor the operation of services.
• Asses initial severity, gather impacts, create tickets, engage support teams, and escalate issues properly as they arrive.
• Optimizes Work Processes:
• Participate in the creation and maintenance of technical and knowledge base documentation.
• Troubleshoot production issues problems and collaborate in developing simple technical solutions.
• Use diagnostic tools to maintain, troubleshoot and restore standard service or data to systems.
• Lead Implementation of production support activities in an Amazon Web Services environment.
• Lead technical and design discussions with IT to help enterprises speed their adoption of new technologies and practices.
• Perform System health monitoring and optimizing performance
• Define and establish monitoring and other processes and tooling for monitoring and performing routine system health checks to ensure optimization and stability of application.
• Collaborates:
• Work as a technical leader alongside business, devel

Benefits

Additional Information

Why do you need to choose between doing important work and having a fulfilling life? At Ardent , we have both. Ardent employees are committed to solving our customers' most difficult problems-and we are committed to the well-being, personal goals, and professional development of our employee. We are "All In." We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. Ardent is seeking a Reliability Engineer to join our team. This is an onsite role in Ashburn, VA. Must be open to working 2nd or 3rd shift in a 24/7/365 environment. Position Description: We are seeking a skilled Reliability Engineer to support our client's mission by enhancing Production Monitoring and ensuring optimal service delivery for their applications. This role involves proactive issue identification, incident resolution, and system health optimization within a 24x7x365 operational environment. The ideal candidate will lead monitoring solutions, manage ITIL engineers, automate processes, and collaborate across IT and business teams to improve service reliability. Expertise in AWS environments, root cause analysis, and technical troubleshooting is essential, along with strong communication and leadership skills to drive continuous improvement.

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