Lead Billing Data Analyst - Billing, Payments & Subscription Analytics

About the role

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ We're looking for a Lead Billing Data Analyst (Billing, Payments & Subscription Analytics) to own the data strategy behind our subscription billing operations. This is a hands-on leadership role: you'll build analyses and pipelines that improve billing performance, while also managing and mentoring a team of analysts.

Responsibilities

• Analytics & technical work
• Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends.
• Build and maintain data pipelines that deliver accurate, timely, and reliable billing data.
• Apply statistical methods to model scenarios, run "what-if" analyses, and anticipate financial risk.
• Design and run A/B tests and experiments to evaluate billing and support initiatives.
• Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics.
• Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance.
• Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies.
• Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency.
• Leadership & collaboration
• Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output.
• Own the team's intake and prioritization process; manage task flow and delivery timelines against business needs.
• Uplevel the team's billing domain knowledge and analytical/technical skills.
• Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals.

Requirements

• Deep subscription billing expertise : substantial experience with payments, renewals, refunds, disputes/chargebacks/TC40 in a recurring-revenue business (non-negotiable).
• Advanced SQL : complex joins, window functions, incremental logic, and performance-aware query writing.
• Data visualization : proficiency with Omni, Tableau, Power BI, or similar tools to build dashboards and communicate insights clearly.
• People leadership : experience setting priorities, distributing work, reviewing output, and being accountable for a team's results.
• Statistical & analytical rigor : forecasting, experiment design, and translating ambiguous business questions into structured analysis.
• Billing platforms / processors : familiarity with tools such as Stripe, Braintree, Nuvei, or similar.
• Strong communication : ability to explain complex findings to both technical and non-technical stakeholders.
• Cross-functional collaboration : track record of influencing decisions with data across multiple departments.
• Python and/or modern analytics tooling (dbt, Airflow, or similar).
• Experience building and maintaining ETL/ELT pipelines for billing or financial data.
• Risk analysis or fraud-adjacent experience in billing contexts.
• Advanced visualization techniques (cohorts, funnels, anomaly detection dashboards).
• Location
• Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

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