Strategic Account Manager

Responsibilities

• Manage a dynamic book of SMB customers, building strong relationships that drive retention, loyalty, and expansion
• Use customer usage data, firmographics, and tech stack insights to identify the next best action and deepen product adoption
• Act as a strategic advisor: run consultative discovery and value-based demos that connect customer challenges to clear, measurable ROI
• Own and prioritize a pipeline of expansion opportunities (upsells, add-ons, location growth) to consistently hit MRR targets
• Proactively identify and pursue new revenue opportunities through outbound and rep-led motions within your book of business
• Use AI to work smarter: prioritize your book, prep for calls, personalize outreach at scale, and build those habits into how you run your day
• Capture customer insights and friction points, share them with Product to improve the journey, and source testimonial stories for Marketing
• Maintain strong data hygiene and execute targeted outreach using tools like Salesforce, Gong, and Slack
• Partner cross-functionally with Onboarding, Service Delivery, and Product to ensure smooth activation and ongoing success
• What you bring:
• Experience in a high-volume, quota-carrying tech sales role (e.g., Account Executive, Expansion Account Executive, Account Manager, Customer Success Manager), with a strong track record of hitting or exceeding targets
• Proven ability to uncover customer needs through deep discovery and drive value-based expansion within existing accounts
• A bias for action and urgency, balanced with a thoughtful, strategic approach to managing your book of business
• Strong proficiency in using sales tools and data to prioritize opportunities, manage pipeline, including a CRM (e.g. Salesforce), and ideally a customer success platform (e.g. Gainsight, Vitally, ChurnZero)
• A solutions-oriented approach, with confidence in handling objections and addressing customer pain points
• Adaptability and resilience in a fast-paced, evolving environment, with a willingness to learn and continuously improve
• Proficiency in utilizing AI tools to drive efficiency in day-to-day operations, including automating repeatable workflows and increasing productivity
• It'd be even cooler if you had:
• Experience in or exposure to restaurant tech (e.g., POS, ATS, payroll, online ordering, reservations, inventory management)
• Familiarity with restaurant operations, industry trends, and best practices
• Proficiency in Spanish or French
• This role is an existing vacancy and is part of our current hiring plan.

Benefits

Additional Information

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams. As a Strategic Account Manager (SAM) for our SMB segment, you'll build relationships with high-potential customers and engage them at key moments in their journey. Using a data-driven expansion playbook and intent-based outreach, you'll assess customer needs and guide their next steps. Reporting to the Senior Manager, Account Management, you'll act as a trusted advisor, identifying the next best action or product to help customers maximize ROI and unlock more value from 7shifts. Through proactive engagement and clear insights, you'll drive expansion while strengthening retention and long-term loyalty.

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