Operations Excellence / QPI - Senior Manager

Responsibilities

• Quality Management
• Foster a culture of quality assurance and customer satisfaction.
• Establish SOPs to be adopted for all departments.
• Develop, implement, and monitor quality standards across operations.
• Monitor and improve operational processes to improve productivity and reduce incidents & claims.
• Project Management
• Manage cross-functional projects from initiation to go-live.
• Plan, execute, and oversee strategic projects ensuring timely delivery and budget adherence.
• Track project KPIs and report progress to stakeholders.
• Apply project management methodologies (Agile, Lean, or PMI standards).
• Kaizen & Continuous Improvement
• Champion and drive Kaizen initiatives to streamline processes and eliminate waste resulting in improved productivity.
• Facilitate workshops and training sessions to instil a mindset of continuous improvement and Lean principles.
• Identify opportunities for cost reduction and efficiency gains.
• Track and report on improvement metrics and ROI.
• Develop and commit Kaizen cost saving during budget planning.
• Digitalization & Innovation
• Lead digital transformation initiatives to automate workflows.
• Drive adoption of digital tools and automation to enhance efficiency.
• Collaborate with IT and business units to implement smart technologies.
• Identify opportunities for data-driven decision-making and process digitization.
• Health, Safety & Environment
• Ensure compliance with workplace safety and health regulations.
• Develop and implement safety programs, risk assessments, and emergency response plans.
• Promote a safe and healthy work environment through training and awareness campaigns.
• Required Experience, Skills & Qualifications
• Bachelor's degree in business, Engineering, or related field.
• More than 10 years of related working experience with good understanding and knowledge in Contract Logistics and Freight Operations.
• Strong knowledge of Lean, Six Sigma, and process improvement methodologies.
• Proven experience in operations excellence, quality management, project management and Health, Safety & Environment.
• Familiarity with digital tools and automation platforms.
• Strong analytical, problem-solving, and leadership skills.
• Excellent communication and stakeholder management skills.
• KPIs
• Reduction in operational errors and claims.
• Improvement in productivity metrics (man-hours, cost savings).
• Successful implementation of digital projects.
• Employee engagement in Kaizen activities.
• Improvement in safety at the workplace.

Additional Information

Job Role Summary To drive continuous improvement and operational excellence across the organization by leading initiatives in Quality Management , Project Management , Kaizen, HSE and Digital Transformation . This role ensures alignment with corporate goals for productivity, safety, and customer satisfaction.

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