Customer Service Representative

About the role

The Customer Service Representative plays a vital role in ensuring smooth communication between all stakeholders. This role requires a focus on delivering excellent customer service and managing inquiries efficiently.

Responsibilities

• Serve as the primary point of contact for all stakeholders, maintain a courteous, professional, and empathetic demeanor when communicating
• Respond to customers' inquiries, communicate real-time updates and work alongside with operations team
• Receive and handle complaints or concerns related, Investigate complaints by coordinating with operations teams and offer timely and effective resolutions ensuring follow-up actions are taken where necessary
• Manage communication during emergency situations, such as accidents or breakdowns, ensuring all stakeholders are informed promptly
• Ensure that safety guidelines and protocols are communicated clearly to stakeholders
• Coordinate and manage communication during emergency situations (e.g., accidents, severe weather, mechanical breakdowns)
• Maintain accurate records of all communications, including inquiries, complaints, resolutions, and updates
• Manage the customer service database to ensure all information are current and accessible
• Assist with the preparation of service reports, tracking customer interactions, complaint trends, and overall service satisfaction

Requirements

• Tech-savvy individual with the ability to quickly learn and adapt to new technologies
• Familiarity with transportation management systems and CRM recording
• Basic knowledge of school transportation safety protocols and regulations is an advantage
• Possesses Diploma in any field with at least 2 years of working experience of customer service related
• Working location: NORTH!
• Please include the following information in your resume.
• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work
• By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
• We regret only short-listed candidates will be notified.
• EA License | 18C9251 WGT Group
• Registration No | R22111484

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Company Intel

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