Director of Research Training

About the role

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is the global leader in commercial real estate information, analytics, and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. Learn more about CoStar Group. ROLE OVERVIEW At CoStar Group, we uphold our "Best teams anywhere" standard by hiring great people and developing them to deliver world‑class data quality and client experience. The Director, Research Training leads the end‑to‑end learning strategy and execution for the Research organization, ensuring new hires are successfully onboarded, managers are equipped to coach, and experienced researchers continue to grow through targeted continuous education. This leader owns the training roadmap, curriculum, governance, and measurement framework across classroom, nest, and continuing education stages. They partner closely with Corporate Training/L&D, Product, IT, Research Operations, and senior Research leadership to align training content to evolving tools and workflows (e.g., Web Enterprise, Classic Enterprise Stack, Workday learning modules) and drive measurable improvements in data accuracy, timeliness, and client outcomes.

Responsibilities

• Training Strategy & Governance
• Build and maintain the Research Training Strategy aligned to business objectives, OKRs, and the competencies required at each career stage.
• Establish governance for curriculum standards, instructor guides, learner materials, and train‑the‑trainer readiness.
• Maintain a multi‑month training calendar and capacity plan for Richmond training rooms.
• Partner with Corporate Training to ensure job profiles and learning paths are accurate and to coordinate enterprise compliance assignments (avoid duplication).
• Monitor external best practices in learning design, research training, and learning technologies; pilot innovations where they improve effectiveness or scale.
• New‑Hire Onboarding (Classroom → Nest)
• Own Week 1 Foundations (CRE basics, product walk‑throughs, assessments) and Weeks 2-3 role‑specific classroom (Market/Tenant), including the 80% assessment threshold before Nest.
• Lead the Nest program: coach assignment, SBS/reverse‑SBS schedule, desk setup, portfolio assignments, audit certification for coaches, daily summaries, and back‑to‑floor readiness.
• Standard assessment rubrics (accuracy audits, production KPIs, value‑add metrics, call flow), and enforce minimum performance gates to advance.
• Ensuring international adaptations reflects local workflows, language, and product variants.
• Continuous Education & Certifications
• Design and deliver ongoing skill sustainment (3-6 months post‑onboarding) and advanced tracks (e.g., hierarchy curation, construction pipeline, news case writing, lease activity research).
• Issue digital badges for role certifications (SOAR roles, Nest Coaches, Orientation Leads) and maintain transcripts in Workday.
• Support cohort learning (audits, calibrations, case communication reviews) in partnership with Research Ops.
• Change Management & Adoption
• Embed Prosci/ADKAR and CLARC people manager responsibilities across training tool and workflow changes; prepare directors/managers to communicate, coach, and mitigate resistance.
• Coordinate release aligned content (feature overviews, job aides, UAT coordination with BAs) and train‑the‑trainer sessions ahead of deployments.
• Program Diagnostics & Analytics
• Build dashboards and reporting that quantify training impact (assessment of pass rates, audit outcomes).
• Review diagnostics with Research Ops to identify training gaps (e.g., single location hierarchy clean‑up, tenant rep capture, space‑use alignment) and prioritize curricula updates.
• People Leadership & Stakeholder Management
• Recruit, onboard, and develop Trai

Additional Information

Director of Research Training Job Description

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