Coordinator, Sports Experiences

About the role

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. A Coordinator is responsible for operational sales efforts related to the Company's various events and services. Primary responsibilities include managing the event live process, handling multiple tasks and projects, anticipating event needs, discerning work priorities, and meeting deadlines with minimal supervision. This is a fast-paced role, where the Coordinator will need to handle multiple tasks and projects simultaneously, consistently meet deadlines and ensure customers have great experiences. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Guest service support and issue resolution via phone and email. Foster relationships with guests, hotels, transportation, other vendors, and services. Create event and hotel (CCG/Prepaid) builds in proprietary programs/systems. Support Sports Experiences team with preparation of event materials throughout the planning and execution of events. Support event logistics such as guest check-in, ID, badges, and other items for distribution. Assist in fulfillment process to include ordering components, coordinating delivery of packages. Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes). Work in conjunction with and communicate closely with other departments as it relates to major events: Compile and maintain event summary information such as tracking historic sales and hotel reporting. Support Accounting with billing, reconciliation, and collection process for event services. Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity. Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls. Travel Must be adaptable with work and travel schedule, and be available to travel for work, which may include extended work hours during nights, weekends, and holidays. This position will require less than 10% travel. This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Requirements

• To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Required Education and/or Experience, Knowledge, Skills, and Abilities :
• Bachelor's Degree in hospitality, sports management, business or a related field
• Minimum of 1+ years in the sports, travel and/or hospitality industry
• Proficiency in Microsoft Office applications; in particular Excel and Outlook
• Preferred Education and/or Experience, Knowledge, Skills, and Abilities :
• The ability to enter into negotiations understanding both parties needs and wants and ultimately partnering to obtain win/win results for the client, On Location and vendor.
• Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
• Continually striving for self-development and discovering better means of accomplishing both personal and professional goals.
• Collegiate sports and/or event operations.
• Travel & Hospitality.
• CORE VALUES
• As the leading experie

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