Quality Manager

About the role

Coilmaster is a leading manufacturer of custom heat transfer coils and related HVAC/R solutions. As part of Marmon Plumbing & Refrigeration, a Marmon Holdings/Berkshire Hathaway company, Coilmaster is committed to delivering high-quality products, dependable service, and manufacturing solutions that support customers across a variety of industries. This is an exciting opportunity to join Coilmaster's growing Phoenix operation and make a meaningful impact on the future of the plant. The Quality Manager will have the opportunity to build, strengthen, and lead quality processes, partner closely with operations, and help establish a strong foundation for long-term success.

Responsibilities

• Key responsibilities include:
• Lead the quality function for the Phoenix plant, including oversight of inspection, testing, documentation, and customer quality requirements.
• Manage and support the QA Inspector team, including current team members and future growth within the department.
• Own nonconformance investigations, including root cause analysis, containment, corrective action, and preventive action.
• Manage customer quality issues, complaints, RMA trends, and related follow-up to ensure concerns are documented, addressed, and resolved effectively.
• Maintain and improve control plans, check sheets, first-piece approvals, sampling methods, and quality documentation.
• Track quality metrics, including scrap, rework, RMA trends, customer complaints, and other KPIs; use data to drive improvement actions.
• Provide assigned KPIs to management on a monthly basis.
• Support inspections, testing, audits, and quality documentation required by customers, suppliers, and internal standards.
• Participate in internal, customer, and supplier audits; prepare supporting documentation as needed.
• Work with suppliers on quality concerns, material issues, and specification compliance.
• Partner with Production, Planning, Maintenance, Engineering, and Operations to resolve daily quality and operational issues.
• Develop, document, and improve standard work, job instructions, layouts, workflows, and manufacturing processes.
• Analyze production bottlenecks, downtime, scrap, labor usage, and capacity to identify and drive solutions.
• Lead and support Lean, 5S, and Kaizen activities to improve safety, efficiency, quality, and material flow.
• Review engineering drawings, specifications, and change notices to support manufacturability and quality requirements.
• Train production employees on new processes, quality requirements, and documentation expectations.
• Support ERP accuracy related to BOMs, routings, part setup, and material usage.
• Communicate clearly across shifts, departments, plant leadership, and corporate engineering or quality teams.

Requirements

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing, Quality, or a related field preferred; equivalent experience may be considered.
• 2-5 years of experience in manufacturing, quality engineering, or quality management, preferably in a manufacturing environment.
• Prior experience leading or supporting a quality team, quality inspection function, or quality management process.
• Experience with root cause analysis tools such as 5 Why, Ishikawa, DMAIC, PFMEA, control plans, and CAPA.
• Strong understanding of quality systems, inspection processes, testing requirements, corrective action, and documentation.
• Ability to read and interpret engineering drawings, GD&T, specifications, bills of materials, and technical documentation.
• Experience managing customer quality concerns with professionalism, urgency, and strong follow-through.
• Working knowledge of ERP systems, Microsoft Office, and data analysis.
• Strong communication skills with the ability to collaborate across production, operations, quality, engineering, suppliers, and customers.
• Strong analytical problem-solving skills and attention to detail.
• Ability to lead with ownership, accountability, and a continuous improvement mindset.
• What Will Set You Apart
• ISO 9001 compliance experience.
• Lean, Six Sigma, or Green Belt certification.
• Experience leading Lean, 5S, or Kaizen initiatives in a manufacturing environment.
• HVAC, metals,

Additional Information

Coilmaster Corporation As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. Quality Manager Location: Phoenix, AZ

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at marmon? Share your experience