Transition Coordinator

Requirements

• High School diploma or equivalent.
• One (1) year of related administrative experience.
• Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
• Performs general office functions for assigned department including, but not limited to typing, filing, email/mail correspondence, purchase/order supplies and equipment.
• Uses and maintains of office equipment such as copy machines, fax machines, etc.
• Maintains confidentiality in all office matters.
• Responsible for answering phones in a professional manner as required for screening, referring, follow-up calls, taking messages and managing voice mail.
• Greets visitors in a friendly, professional manner and direct to appropriate person/place.
• Provides departmental administrative and clinical support and participates in special projects as needed.
• Assists with phone triage for Continuity of Care each afternoon.
• Creates electronic relationships with appropriate personnel at next transition in the continuum of care.
• Prints daily census reports, become liaison with skilled nursing facilities, visiting nurse agencies, infusion companies, hospices etc.
• Faxes necessary paperwork, assist case managers with faxing of medical record and copying.
• Rounds on inpatient units to deliver notifications required by CMS to patients.
• Assists case managers/social workers with post-acute care planning as needed such as calling referral sources, family members, and transportation.
• Enters documentation into EMR of insurance authorizations, denials, or other important UR communications.
• Skills & Abilities:
• Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols.
• Good organizational and communication skills, both verbal (in-person and with telephone phone) and written.
• Good computer skills using Microsoft office including Outlook, Excel, and PowerPoint.
• Ability to write and spell to ensure accurate message taking.
• Excellent interpersonal skills.
• Ability to work under pressure and changing deadlines and the adaptability to change.
• Ability to visualize the big picture independently with minimal supervision and direction.
• Excellent proofreading skills.
• Knowledge of office management and daily operations.
• Knowledge of office equipment, such as printers and fax machines.
• Highly resourceful team player who can effectively work with staff at other physician's offices.
• Ability to adapt to changing priorities.

Benefits

Additional Information

We are seeking a Transition Coordinator to join our Continuity of Care team at Lowell General Hospital! Why Join Us? At Tufts Medicine - Lowell General Hospital , we're more than a health system - we're a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. If that excites you, then you belong with us. Hours: 32 hours per week / Day Shift 8a-4:30 or 8:30-5p Weekend shift rotation required based on department operations Location: Lowell General Main Campus & Saints Campus Job Overview This position ensures continuous, efficient and smooth operations performing administrative and clerical support for assigned care managers. Handles matters of a routine nature to assist patients in their transition of care.

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