Customer Success Manager

About the role

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Senior Customer Success Manager will manage customer loyalty and adoption of Saviynt's innovative products and services using our customers' business objectives and priorities as the foundation of the work they perform. The Snr CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the Snr CSM will coordinate routine health checks and any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business -- all tied to a customer who is eager to recommend Saviynt to others.

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