Support Specialist

About the role

Principle Objective At Vista Group, we are committed to transforming the cinema industry with cutting-edge software solutions. As a Support Specialist, you'll be at the forefront of customer service and second-line technical support, ensuring our clients receive world-class assistance. This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience. Key Responsibilities Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients. Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions. Build strong relationships with clients and team members. Be available on bi-monthly rotation for urgent after-hours support Other responsibilities as assigned Qualification and experience: Proficient knowledge of technologies such as Microsoft SQL Server, .NET, cloud technologies, and networking desired Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately Commitment to excellent customer service and dedication to creating great outcomes and working relationships Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) Citizen or resident or holds a current work permit for the required location Current valid passport or able to obtain one promptly if required This is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office. We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship. About Vista Vista Group is the global leader in providing technology solutions to the international film industry. With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery. With more than 700 crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do 'good things with good people' and we're proud to say that more than two decades on that's exactly what we do every single day. Shared Standards Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy. One Crew We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate Shine a Light We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark Make it Happen We make good things happen as people and as teams through our focus on delivery Chase Great We challenge ourselves and each other to keep improving You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture. We have a range of benefits that include: Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day Annual volunteer day Employee Rewards and Bene

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