Business Analyst

Requirements

• Healthcare or Patient Services experience
• Customer Relationship Management System experience
• PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
• The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
• OUR CULTURAL BELIEFS:
• Patient Minded I act with the patient's best interest in mind.
• Client Delight I own every client experience and its impact on results.
• Take Action I am empowered and empower others to act now.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
• Embrace Diversity I create an environment of awareness and respect.
• Always Innovate I am bold and creative in everything I do.
• Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using f

Benefits

Additional Information

THE POSITION : The Business Analyst will lead day-to-day development of requirements (business, functional, non-functional and technical) gathering, process (business, systems and technical) modeling, Wireframe Design, Report Design, User Story Development and technical liaison using standardized methodologies. Our top goal is always to meet the needs of our clients (internal & external), thus our expectations are to work with management, IT, Security and business operations to analyze, design, implement and support active initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results. These results are achieved by: Facilitate cross functional requirements gathering sessions (between Business Operations/Functional Leads, IT, Security, Compliance, Clients, etc) Translate business rules, requirements & process flows into User Stories, System Process Flows, Wireframes, or other requirements documentation format (JIRA, Azure DevOps, Miro, Visio) Provide strong collaboration between impacted team members & clients (Confluence) Develop and maintain Data Transfer Agreements (DTAs) that map between source and target systems Diagram current/future state Business/Operations & System Processes (Visio, Miro) Create or assist others in writing user documentation, work instructions, and procedures Handle multiple, concurrent projects of moderate or complex scope Liaison with pharmacy, sales, marketing, compliance, and/or legal where necessary Ensure adoption of the standardized project processes implemented within EVERSANA Perform research into project-related issues and products Support projects post-deployment during hypercare Effectively communicate to team members and stakeholders in a timely and clear fashion Liaise with project stakeholders on an ongoing basis Develop progress reports, proposals, requirements documentation, and presentations Proactively identify potential changes in project scope, issues and risks and devise contingency plans Translate business use cases into API capabilities Mentoring and supervision of junior Business Analysts Demonstrate flexibility and open-mindedness Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. EXPECT AT IONS OF THE JOB: Travel ( Hours (40 hours, Monday through Friday with occasional night/weekend deployments) The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Minimum 5 years of experience as a Business or Systems Analyst Minimum 2 year's experience working in Pharmaceutical/Life Sciences Degree in Healthcare, Business, or Information Technology strongly desired Experience in collecting, defining business requirements and testing Familiarity with business analysis concepts, tools and techniques Familiarity in Microsoft Office applications, especially Project, Word, Excel, Visio, PowerPoint Ability to interact with people from all disciplines with all levels of experience Experience at working both independently and collaboratively

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