Ticket Office Assistant Manager

Requirements

• BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Assists in directing operational budget development and maintenance, and monitoring compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.
• Job Description:
• Position Salary:
• $50,280 annually
• Essential Duties:
• Assist in the day to day operations of the ticket operations unit.
• Provide customer service to all constituents, through in-bound calls, out-bound calls, emails and day of game sales.
• Supervise, train and schedule 10-20 part-time staff and student workers.
• Assist in the management and maintenance of ticketing system databases, including Ticketmaster, Account Manager, and Fanuser.
• Manage game day operations of selected ASU athletic events and provide assistance in other assigned sports, including post-game summaries including attendance and sales reports.
• Assist with the season ticket renewal process for all ticketed events.
• Build season, events and individual games utilizing Ticketmaster software.
• Oversee student ticketing for all sports.
• Assume office management responsibilities in Director's absence; performs students and part-time staff's jobs in their absence.
• Recommend new or revised department policies and procedures; coordinates and implements improved changes in policies and procedures affecting the Ticket Office; assists in updating policy and procedure manual.
• Assist with customer service special needs or difficult work activities of students and part-time staff or other staff members; evaluates and resolves problems presented by Ticket Office staff.
• Apply functional knowledge to analyze and respond to matters requiring comprehensive knowledge of policies and department procedures; authorizes exceptions to policies within defined limits.
• Assist in setting prices for various activities and events.
• Train students and part-time staff in customer service, ticketing system (e.g., data entry, ticket printing), balancing ticket sales, phone sales and various clerical duties.
• Accumulate and tabulate hours of part-time employees (e.g., students, ancillaries, temporary employees) and reports to departmental payroll representative.
• Recommend organizational adjustments to efficiently and effectively accomplish assigned objectives for Ticket Office operation.
• Interact with departmental business office, priority ticketing, marketing/promotions and event management to accomplish ticket operation objectives.
• Assist in ensuring reliability and accuracy of ticketing database.
• Complies with all NCAA, conference and Arizona State University rules, regulations and policies.
• Other duties as assigned.
• Knowledge, Skills and Abilities:
• Knowledge of Ticketmaster computerized ticketing systems.
• Knowledge of supervisory practices and principles.
• Knowledge of ticketing office operations.
• Skill in both verbal and written communication.
• Skill in organizing work of self and others.
• Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
• Ability to lead by example in communicating, participating and encouraging support of the institution's sustainability programs
• Evidence of a Bachelor's degree in a related field and two (2) years' experience working in a ticket office which includes one year experience in a university athletic ticket office.
• Evidence of experience with ticketing system databases; preferably Ticketmaster, Account Manager, and TM Entry.
• Evidence of ticket office experience working in a Division 1 university or professional athletics environment.
• Demonstrated knowledge of ticketing office operations.
• Demonstrated knowledge of supervisory practices and principles.
• Evidence of effective communication skills.
• Evidence of experience in organizing work for oneself and others.
• Evidence of experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
• Experience leading by example in communicating, participating and encouraging support of employer's sustainability programs.

Benefits

Additional Information

Job Profile: Athletics Operations Manager 1 Job Family: Athletics Operations Time Type: Full time Max Pay - Depends on experience: $50,280.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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