Manager, Customer Education & Enablement

About the role

This is a foundational role that will help build and grow Tenex's learning and development offerings. That means writing the playbooks, launching and delivering training programs, defining what "good" looks like for how customers learn to get value from the platform and how our customer-facing teams stay sharp. You'll report directly to the VP of Customer Success and work alongside a tight team of CSMs, Field Delivery Engineers, and Implementation Engineers. If you want to own a charter end-to-end, have a direct line to senior leadership, and see your work reflected in customer retention and CSM effectiveness metrics - this is the role.

Responsibilities

• Customer-Facing Live Training
• Design, schedule, and deliver a catalog of live training sessions for customer stakeholders - from SOC analysts to security executives
• Build and maintain a training calendar aligned to customer lifecycle stages (onboarding, adoption, expansion, renewal)
• Develop session templates, facilitator guides, and post-session materials that can be reused and scaled
• Track attendance, completion, and engagement; iterate based on feedback and outcome data
• Self-Service Learning & Education
• Architect and launch a scalable self-service education program - video content, knowledge base, certification tracks, or a formal LMS
• Create on-demand content that maps to Tenex's four GTM motions and customer maturity levels
• Partner with Product and Marketing to keep content current as the platform evolves
• Define success metrics: content engagement, course completion, time-to-competency, and correlation to retention
• Internal CSM & Field Enablement
• Build the enablement muscle for Tenex's customer-facing team - onboarding programs for new hires, ongoing skills development, and product knowledge upskilling
• Partner with organizational leaders to identify skill gaps and design targeted training to close them
• Create internal toolkits: talk tracks, objection handling guides, capability briefs, and playbook walkthroughs
• Instrument enablement effectiveness through leading indicators like ramp time, QBR quality scores, and manager assessment
• Learning & Development Architecture
• Design the foundational L&D operating model for Tenex as the company scales - governance, tooling, content taxonomy, and measurement framework
• Make the build-vs-buy-vs-partner call on LMS and content tooling; own vendor evaluation and rollout
• Create a content governance process to ensure accuracy, freshness, and brand consistency
• Advise leadership on L&D investment priorities as headcount and customer count grow

Requirements

• Required
• 5+ years in a customer education, training, enablement, or instructional design role - ideally in B2B SaaS or enterprise tech
• Demonstrated experience building education programs from scratch, not just inheriting and running existing ones
• Ability to develop content across modalities: live facilitation, on-demand video, written knowledge base, certification frameworks
• Strong written and verbal communication skills - you can translate technical concepts for a security analyst and strategic concepts for a CISO
• Comfort with ambiguity and a bias toward action - you'll define the problem as often as you'll solve it
• Data fluency: you know how to measure whether training is working and can build reporting that leadership trusts
• Strongly Preferred
• Experience in cybersecurity, MDR, SIEM/SOAR, or adjacent security operations domains

Additional Information

Company Overview: TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape. We're a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you'll play a meaningful role in defining and building our culture. Get in on the ground floor. We're a small but well-funded team that just raised a substantial round - joining now comes with limited risk and unlimited upside. Culture is one of the most important things at TENEX.AI -explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work. The ideal candidate will be able to work a hybrid in office schedule in our Overland Park,KS or Sarasota, FL office. TENEX will offer a paid relocation package for those open to relocation to either location.

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