Sales Support Administrator

About the role

JOB TITLE: Sales Support Administrator LOCATION: Aylesford, UK WORKING HOURS: 7.30am - 4.30pm Join our team We're looking for an organised, proactive and customer-focused Sales Support Coordinator to join our growing team in Aylesford. This is a varied and rewarding role where you'll be at the heart of our sales operation, supporting both our customers and our Area Sales Managers. From handling enquiries and preparing quotations to coordinating customer appointments and maintaining our CRM system, you'll play a key role in delivering an exceptional customer experience. If you enjoy building relationships, solving problems and working in a fast-paced environment where no two days are the same, we'd love to hear from you. What you'll be doing Providing day-to-day administrative support to the Sales Team. Responding to customer enquiries via telephone, email and Live Chat. Qualifying new enquiries by gathering customer requirements and identifying opportunities. Preparing accurate, tailored quotations for both prospective and existing customers. Maintaining accurate customer records and updating our CRM system with all customer interactions and sales activity. Coordinating appointments for Area Sales Managers, ensuring meeting agendas, samples and literature are prepared in advance. Managing post-order administration, including colour checks, product queries and delivery updates. Assisting customers with after-sales enquiries and resolving issues professionally and efficiently. Maintaining customer data through regular CRM updates and data cleansing. Supporting sales projects and providing general administrative assistance to the wider Sales Team as required. What we're looking for A confident and professional telephone manner. Experience using a CRM system. Strong Microsoft Office skills, particularly Outlook and Excel. Excellent organisational skills with the ability to prioritise and manage multiple tasks. Strong attention to detail and accuracy. A proactive approach with the ability to work independently and as part of a team. A positive attitude and a willingness to learn and develop. Excellent written and verbal communication skills You embody our company people values: Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals. Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals. Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes. Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others. Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach. Our Culture & Values Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide, with headquarters in Kent (UK) and offices in France, Germany, and the USA and a team of over 200 employees. We create mindfully designed furniture that not only works effortlessly and looks great, but also fosters a calm, supportive, and inspiring environment. Join Pineapple and be part of a team dedicated to making a real difference through quality, innovation, sustainability, and exceptional customer care. At Pineapple, we foster a positive, inclusive, and vibrant workplace where teamwork and people truly matter. Recognised as one of The Sunday Times Best Places to Work 2024 and 2025, our culture celebrates collaboration, positivity, and shared achievement. What we offer you We were proudly featured in The Sunday Times as one of the Best Places to Work for last three consecutive years Competitive pay Pension scheme A Healthcare Cash Plan - claim for medical expenses, dental or optical services, plus access to 100s of deals and discounts 23 days annual leave + UK bank holidays An extra day's leave for your birthday All new starters - we'll plant a tree in your honour (UK, Tanzania, Uganda, Kenya and Madagascar) Sustainability-focused - committed to reducing our environmental impact through low-carbon operations, renewable energy and recycled materials Regular team socials and events, including summer and Christmas parties, plus football and netball teams and other ad-hoc events Monthly Pizza Friday Enjoy free fruit, snacks, hot drinks and cold beverages Employee referral bonus scheme Access to our Learning & Development platform, offering a wide range of online courses, certifications and professional development tools to support your career growth and skill enhancement High-quality office environment Free onsite parking / within walking distance from the train station We are an equal oppor

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