Sales Engineer, Cognigy

Requirements

• Bachelor's degree in a related technology field; MBA preferred
• Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms
• What's in it for you?
• About Cognigy
• Requisition ID: 10507
• About NiCE
• Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

Benefits

Additional Information

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value How will you make an impact? Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement. Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like. Respond to RFIs and RFPs. Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out. Drive POVs. Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity. Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms. Upskill others. Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI Have you got what it takes? 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales 7+ years of consulting or customer engagement experience 5+ years of contact center experience, with deep familiarity of the CCaaS landscape Proven track record delivering best-in-class solutions with strong work examples Technical Skills Strong JavaScript programming and scripting skills Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions Experience with enterprise SaaS architecture, APIs, and integrations Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions Business & Communication Skills Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes Analytically minded with excellent problem-solving, presentation, and storytelling skills Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them Skilled at managing multiple priorities and deliverables across concurrent client engagements

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