Sales and Service Consultant

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Job Description To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards. Hello Future Sales and Service Consultant I Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change. Are you someone who can: Connect with our customers by living up to our brand promise of "how can we help you?" at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs Always conduct themselves in an ethical manner Adhere to the TCF (Treating Customer fairly) principles in all that you do Identify and sell/cross sell products aligned to customer needs Maximize channel optimisation opportunities identified aligned to customer needs Ensure activities support cost containment and reduction Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Fulfilling transactions above the benchmark set and providing exceptional customer experience You will be an ideal candidate if you: Have a Grade 12 Certificate Have 1 to 3 years of experience in a similar environment You will have access to: Opportunities to network and collaborate Challenging Work Environment Opportunities to innovate We can be a match if you are: Always doing the right thing - Fight for ethical conduct and transparency, both inside and outside Curious - Believe in insight, creativity, and its power to unlock value Deeply Invested - Take initiative and be a leader in your own right Valuing differences - Be inclusive, gracious, decent, and humble Building Trust not Territory - Create a culture of sharing Courageous - We've built a culture of bravery by speaking our minds and encouraging others to do the same Are you interested to take the step? We look forward to engaging with you further. Apply now! *All applications must be done via the Group's application portal. To access the portal click on the link below. https://firstrand.wd3.myworkdayjobs.com/FRB Location: FNB Namibia Southern Area Office Keetmanshoop 6 day worker All appointments will be made in line with FirstRand Namibia's Employment Equity plan. The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation. Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 09/07/26 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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