Administrative Coordinator, Cabin Training and Standards

Responsibilities

• Provide technical support through ServiceNow for the learning management system (Pelesys) and other training tools.
• Administer the document management system (Orlando) and act as backup administrator for Flight Operations.
• Maintain proficiency in multiple systems (Pelesys, ServiceNow, SharePoint, Orlando, TrueContext, AIMS, etc.) and understand their interdependencies.
• Manage shared inboxes and support regulatory compliance by identifying inefficiencies and recommending improvements.
• Produce and distribute training reports.
• Manage documentation control (technical files, manuals, etc.).
• Liaise with internal teams and collaborate with external vendors and partners.
• Manage department supplies, ensure intranet content is accurate and up to date, and process training-related billing.
• Organize meetings, coordinate team travel, and support training session planning and preparation.
• Provide general support to the administrative training team and perform other related tasks as required.
• College diploma in administration, information technology, or equivalent.
• 3-years minimum experience in a similar position.
• Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Copilot, etc.).
• Ability to transition between multiple systems with varied regulatory requirements.
• Assets: Practical knowledge of Pelesys LMS/QMS, AIMS, Orlando, ServiceNow, AI tools.
• Excellent organizational skills and acute attention to detail.
• Ability to work under pressure and meet deadlines.
• Strong communication, customer service, and interpersonal skills.
• Initiative and resourcefulness.
• Consummate team player.
• Bilingual (French and English), spoken and written*.
• A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
• Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process
• #LI-AB1
• Employment Equity

Benefits

Additional Information

The coordinator provides essential support to ensure the smooth delivery of training activities and related administrative functions. The individual supports instructors and trainees, manages training tools and documentation, coordinates logistics and communication, and contributes to regulatory compliance. With strong technical skills across multiple operational systems, the role ensures accurate data management and efficient workflow integration.

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Company Intel

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