Assistant Director of Housing Occupancy Management

About the role

Functional Area 1: Administrative Percent Effort: 60% Coordinate/Facilitate all aspects of housing assignments including initial placements, waitlists and room changes. Lead development and execution of occupancy strategies to achieve full utilization of housing inventory. Monitor application trends and provide recommendations to optimize occupancy. Communicate with students, families, and staff regarding housing assignments and provide information on housing options and availability. Process housing applications, maintain accurate records, and ensure data confidentiality. Manage room change requests, cancellations, and ensure compliance with policies and procedures. Manage residency requirement exemption process. Functional Area 2: Housing System Administration Percent Effort: 15% Serve as the primary administrator for StarRez. Configure application workflows, assignment processes, and reporting tools. Ensure system configurations align with operational goals and assignment strategies Oversee data integrity, reporting accuracy, and system functionality Partner with IT and vendors on system enhancements and troubleshooting Functional Area 3: Collaboration Percent Effort: 15% Work with Housing leadership to coordinate move-in and move-out, ensuring a smooth transition for residents. Work collaboratively with the Housing Operations and Residence Life team to ensure that all housing assignments are done in a timely and effective manner. Work collaboratively with Campus Partners ensuring placements for Living Learning Communities (LLC's). Partner with Residence Life to align occupancy strategies with student experience goals. Collaborate with Admissions and Enrollment Management on projections and recruitment efforts. Work with Maintenance and Operations to ensure space readiness and availability. Functional Area 4: Customer Service Percent Effort: 10% Respond to student and family inquiries regarding housing assignments and processes. Assist students with housing selection, room changes, and assignment concerns. Provide clear communication regarding timelines, eligibility, and processes.

Requirements

• Bachelor's degree in applicable field.
• Six (6) years of related experience.
• Additional education may be considered as a substitute for the minimum experience requirement:
• Master's degree in applicable field and four (4) years of related experience
• Doctoral degree in applicable field and two (2) years of related experience
• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Ability to communicate clearly and effectively to ensure understanding.
• Extensive experience with StarRez or comparable housing management systems, with a strong emphasis on assignments, occupancy management, and room selection processes.
• Experience with Banner and Microsoft Office
• Ability and willingness to work flexible hours, including evenings and weekends.
• Ability to represent Islander Housing in a professional demeanor in person, on the phone, and in written correspondence.
• Must be energetic and detail oriented with excellent management and organizational skills
• Attention to detail and accuracy
• Systems and tech

Benefits

Additional Information

Job Title Assistant Director of Housing Occupancy Management Agency Texas A&M University - Corpus Christi Department Residence Life Proposed Minimum Salary Commensurate Job Location Corpus Christi, Texas Job Type Staff Job Description TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC's beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. PURPOSE The Assistant Director of Housing Occupancy Management is responsible for leading the strategic and operational management of housing assignments, occupancy planning, and system administration for University Housing. This role oversees the housing lifecycle from application through assignment, ensuring optimal occupancy, revenue performance, and a seamless student experience. The position works collaboratively with Residence Life, Maintenance, Dining, and Enrollment Management to align housing operations with institutional goals.

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