CCTV Monitoring Officer #Airport

About the role

Core Responsibilities: - Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs.Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service. - Coordinate and support overall, trolley, taxi and porter operations. - Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages. - Provide ad hoc administrative support to Duty Ops Manager when required. - Alert the respective duty Supervisor on key event of the day. - Perform any other duties assigned by management. Trolley Operations - Monitor the supply and demand of trolleys using the associated systems. - Perform routine checks as stipulated in the SOP. - Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required. - Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations. - Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance. Taxi Operations - Monitor the supply and demand of taxis using the associated systems. - Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls. - Ensure all terminal workstations and TMS area functioning including verifing and updating the accuracy of information in the taxi systems. - Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate passengers in queue. - Plan for taxi supplies and take appropriate action in the administration of taxi coordination. Periodic Duties: - Generate service utilization reports - Cover Operations Supervisor's duties as assigned. - Cover Duty Manager's duties in their absence for coordination. - Undertake ad hoc quality/operations improvement projects/tasks as assigned Job Specifications (Qualifications/Experiences): - Diploma in Science/Engineering/ Supply Chain or equivalent. - Minimum 2 years of supervisory experience in quality/operations functions. - Possess good interpersonal, communication and organizational skills. - Confident in managing and influencing stakeholders in TMC. - Adaptable to change and a good team player. - Microsoft Proficient - Able to work on shift duty. - Able to obtain an Airport Pass (Airside) - 12 hours shift, Work 4 days off 3 days.

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