Housekeeping Manager (INSPIRE Participant - Leadership Development Program) - 18 months contract)

Responsibilities

• Supervise and coordinate daily activities of housekeeping colleagues, including room attendants, supervisors, and housepersons.
• Ensure guest rooms, public areas, and back-of-house spaces meet cleanliness, hygiene, and brand standards through regular inspections.
• Schedule and assign duties to optimize staff efficiency, workflow, and coverage during peak periods and special events.
• Train, mentor, and evaluate staff on cleaning procedures, guest service, and safety protocols; foster a positive, team-oriented work environment.
• Coordinate with Front Office, Maintenance, and other departments to ensure seamless guest experiences and timely resolution of issues.
• Manage inventory and ordering of linens, guest amenities, cleaning supplies, minibar products, and housekeeping equipment; monitor usage, replenishment, and reconciliation.
• Maintain accurate records of inventory, payroll, schedules, performance, accidents, and incidents in line with company and regulatory requirements.
• Enforce health, safety, and fire emergency procedures; ensure compliance with all applicable laws and regulations; respond promptly to emergencies.
• Handle guest complaints and requests efficiently to ensure satisfaction and service recovery.
• Assist in recruitment, onboarding, and ongoing training of new team members as required.
• Prepare and analyze regular reports on occupancy-related productivity, costs, and departmental performance to support operational goals.
• Carry out additional duties assigned by the Executive Housekeeper.
• What will you bring to this role?
• High school diploma or equivalent (post-secondary education in hospitality is an asset).
• Proven experience in housekeeping or related roles, with prior supervisory or managerial experience in hotels, resorts, or similar environments preferred.
• Computer proficiency - especially with Microsoft Office and Opera.
• Must be flexible with work schedule, availability on evenings, weekends, and holidays as required by business needs.
• Strong communication and interpersonal skills - ability to interact with guests, colleagues and other departments.
• Strong knowledge of cleaning procedures, inventory control, and staff scheduling.
• Demonstrated ability to lead, motivate, and manage a diverse team while overseeing multiple tasks, schedules, and priorities.
• Attention to detail and organizational skills - ensuring consistency in cleanliness and presentation.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Employee Benefits:
• Our Values
• Respect:
• We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence:
• We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging:
• We celebrate our differences. We support each other and we always stand together.
• Empowerment:
• We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity:
• We build trust through mutual respect and being authentic.
• Our commitment to Diversity & Incl

Benefits

Additional Information

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Housekeeping Manager (INSPIRE Participant - Leadership Development Program). Inspire and create the grandest experience for our guest, clients and colleagues every day. The Housekeeping Manager oversees the cleanliness, maintenance, and presentation of guest rooms and public areas. Responsible for leading and training housekeeping staff, ensuring compliance with health and safety standards, and upholding brand service standards to deliver an exceptional guest experience. Reporting to the Executive Housekeeper. What does INSPIRE offer you? During a 18-month period, you gain valuable leadership experience as an Banquets Manager in our Event Operations department. Program features: A Peer Ambassador helps you settle into your role, your responsibilities, and life as a hospitality professional A Mentor guides your progress, allowing you to learn by example A Property Project provides you with the opportunity to shine, showcasing your skillset, and innovative attributes You can see a clear path to continuous improvement - through ongoing feedback. Checkpoints with your leadership team, ensuring you thrive in your program

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