Customer Service Executive (Contract 3 months)

Responsibilities

• Execute daily order-to-cash (OTC) activities in SAP, including order entry, order confirmation, invoicing, and shipment processing to ensure accurate and timely order fulfillment
• Monitor and resolve order blocks related to credit, pricing, and master data, escalating issues when necessary to maintain workflow
• Coordinate with third-party logistics (3PL), warehouse teams, and local distributors to ensure timely and accurate deliveries
• Track open orders and shipments, proactively following up on delays, short shipments, and delivery issues to minimize disruptions
• Manage customer queries, complaints, and order changes promptly and professionally to maintain customer satisfaction
• Support month-end activities by ensuring order closure and invoicing accuracy for financial reporting
• Maintain accurate transaction records for reporting and audit compliance
• Communicate regularly with internal stakeholders including sales, supply planning, and finance to align on orders and deliveries
• Provide basic service level visibility on open orders, delays, and issues to stakeholders for informed decision-making
• Collaborate closely with and take guidance from the Senior Customer Service Specialist to improve processes and outcomes

Requirements

• Previous experience in a similar customer service or order management role
• Proficient in SAP S4 and Microsoft Office applications, including Word and Excel
• Strong organizational skills with keen attention to detail to handle high transaction volumes accurately
• Excellent communication skills to maintain positive relationships with internal and external customers
• Ability to learn quickly, follow established processes, and adapt to changing situations in a fast-paced environment
• Demonstrated strong execution discipline and smart decision-making skills to resolve problems effectively
• Team player who thrives in a self-directed, collaborative environment
• Experience in the FMCG sector, particularly Wines & Spirits, is considered a plus
• HOW TO APPLY:
• By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
• We regret only short-listed candidate will be notified.
• Reg No: R1433814
• EA License No: 20C0426 (Elitez & Associates)

Additional Information

Position: Customer Service Executive (Contract) Salary: Up to $3,500 Location: Promenade area Duration: June 2026 - End September 2026 (3 months contract) Job Summary You will manage end-to-end order-to-cash processes using SAP, coordinate logistics, resolve order issues, and maintain strong customer relationships to ensure timely invoicing and delivery, supporting sales targets in a fast-paced environment.

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Company Intel

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