CRM Aftermarket Data Specialist

Responsibilities

• Data Research: Conduct fact-driven research into corporate structures and projects to ensure CRM data reflects reality;
• Request Management: Respond to "Market Research Request" app inquiries about the global user base. Proactively collaborate with internal users to clarify request details, maintaining a high standard of service within a 24-hour SLA;
• Database Maintenance: Create and update records within the C4C CRM software to maintain high data quality standards;
• Partner Coordination: Interface with research partners (e.g., Industrial Info Resources - IIR) to clarify or correct information regarding global projects.

Requirements

• Bachelor's degree in Business Administration, Economics, Engineering or related discipline;
• Experience in Sales/Sales Operations/Data Research position;
• Strong proficiency in English;
• Hand-on experience with C4C (SAP Cloud for Customer) is highly preferred, ideally within a Sales or Sales Support function;
• High proficiency in Microsoft Excel;
• Analytical mindset, attention to detail, and the ability to engage with users to clarify technical requests.
• ‎ ‎
• Freudenberg Business Services SRL

Additional Information

Working at Freudenberg: We will wow your world!

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