Lead DevOps Engineer

About the role

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction. Why Join Us Joining Observe.AI as a Lead DevOps Engineer puts you at the forefront of AI and cloud infrastructure, where you'll own and scale systems powering real-world customer interactions. You'll drive high-impact initiatives like GPU orchestration, self-hosting, and low-latency AI deployments while working closely with ML teams to productionize cutting-edge models. With end-to-end ownership, a modern tech stack, and the opportunity to shape MLOps best practices, this role offers strong technical leadership, tangible business impact, and accelerated growth in a fast-scaling AI company.

Responsibilities

• Manager Self-Hosting tools: Lead the transition from managed services to self-hosted Elastic search, Prometheus, and other critical infrastructure components to optimize performance and cost.
• Optimize AI Infrastructure: Work closely with ML engineers and data scientists to efficiently deploy and scale AI/ML models, ensuring high availability and low-latency inference.
• Infrastructure Scalability & Reliability: Design and implement scalable, fault-tolerant systems capable of handling large-scale AI workloads, distributed training, and high-throughput data pipelines.
• Technology Evaluation & Implementation: Continuously assess and introduce new technologies to enhance automation, reliability, and security in AI model deployment and training pipelines.
• CI/CD for AI Workflows: Enhance and automate ML model deployment pipelines using MLOps best practices and tools like Kubeflow, MLflow, and Argo Workflows.
• Observability & Monitoring: Implement and enhance monitoring, logging, and alerting strategies using Prometheus, Grafana, ELK, OpenTelemetry, etc., tailored for AI workloads.
• Security Best Practices: Implement security measures for AI data pipelines, model storage, and cloud infrastructure.
• Mentorship & Best Practices: Set high standards by implementing best practices in DevOps and MLOps, mentoring team members to raise the technical bar.
• What you bring to the role
• 6+ years of experience in DevOps, SRE, or Cloud Infrastructure roles, preferably in AI or data-intensive environments.
• Strong expertise in Kubernetes (EKS, AKS preferred ) for deploying AI workloads and managing GPU & non-CPU clusters.
• Experience with self-hosting services like Elasticsearch, Prometheus, Grafana, Kafka, etc.
• Hands-on expertise in Infrastructure as Code (Terraform, CloudFormation).
• Deep understanding of cloud platforms (AWS, Azure, GCP) and AI-focused services like AWS Sagemaker, Vertex AI, or Azure ML.
• Strong automation and scripting skills in Python, Bash, or Go.
• Experience in CI/CD tools (Jenkins, GitHub Actions, ArgoCD, etc.) with a focus on AI model deployment.
• Strong leadership and mentorship skills to guide DevOps and ML teams.
• FinOps expertise for optimizing GPU and AI cloud compute costs.
• Familiarity with service meshes (Istio, Linkerd) and API gateways.
• Knowledge of compliance frameworks (SOC2, ISO 27001, etc.) for AI data pipelines.

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at observeai? Share your experience