Customer Service Representative
External
Alphabeinsightinc · Cincinnati, OHFull-timeOn-site2mo ago30+ days old, may be filled
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Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Assist customers with orders, returns, and account-related questions
- Troubleshoot and resolve customer issues efficiently and effectively
- Maintain detailed and accurate records of customer interactions
- Escalate complex issues to the appropriate department when necessary
- Follow up with customers to ensure satisfaction and issue resolution
Requirements
- High school diploma or equivalent (required); Associate's or Bachelor's degree preferred
- Previous experience in customer service or a related field is a plus
- Strong communication and interpersonal skills
- Basic computer skills and ability to learn new systems quickly
- Ability to multitask and manage a high volume of inquiries
Benefits
Competitive hourly pay based on experience.Opportunities for career growth and advancement.Hands-on experience in office administration and operations.Supportive and team-oriented work environment.
Additional Information
Job Description : We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction.
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