Customer Support Representative (Phone & Chat)

About the role

Salary: Php 40,000 per month Role: (Remote / Full-Time) Locations: Philippines Schedule: US Central Time We're looking for a Customer Support Representative to assist customers over phone and live chat. You'll help customers navigate our platform, answer questions, resolve issues, and provide a friendly, professional experience with every interaction. If you communicate exceptionally well in English, enjoy helping people, and learn new software quickly, we'd like to hear from you. Responsibilities Assist customers through phone and live chat. Answer product and account-related questions. Guide customers through our platform. Learn our software and become proficient in using it. Resolve customer concerns or escalate when appropriate. Deliver a warm, professional customer experience on every interaction. At least 2 years of customer support or customer service experience. Experience handling both phone and live chat support. Excellent spoken and written English with clear, professional communication skills. Strong computer skills and the ability to learn new software quickly. Detail-oriented, dependable, and customer-focused. Nice to Have Experience supporting SaaS or software products. Experience using CRM or customer support platforms. Experience working remotely. 100% remote / home-based work Monthly salary: 40,000 Collaborative and supportive team

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