Front Office Team Leader
External
Accorhotel · Thornleigh, AustraliaPrepare for this interview
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Benefits
Additional Information
Working across both Reception and Food & Beverage outlet Supervise, train, and support front office staff to deliver outstanding customer service. Oversee daily operations of the reception/front desk area. Manage check-in, check-out, reservations, and guest inquiries efficiently. Handle customer complaints and resolve issues promptly and professionally. Monitor staff performance and provide feedback to encourage development. Ensure compliance with company policies, health & safety, and operational standards. Be an advocate of ALL: Accor's loyalty program to non members Previous experience in a front office, reception, or customer service supervisory role preferred, but not essential. Amazing work ethic, positive attitude and insatiable desire to learn. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Professional appearance and a welcoming personality. Ability to handle pressure, multitask, and problem-solve effectively. Flexibility to work shifts including nights, weekends, and holidays as required. RSA
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