Guest Service Agent / Night Guest Service Agent

Responsibilities

• Provide warm, professional guest service from check-in to check-out
• Handle reservations, enquiries, and guest requests efficiently
• Maintain accurate guest records and follow Front Office procedures
• Support night audit processes when required
• Work collaboratively with all departments to ensure a seamless guest experience

Requirements

• Previous experience in a Front Office or customer-facing role (hotel experience preferred)
• Strong communication skills and a positive, can-do attitude
• Ability to work independently
• High attention to detail and problem-solving skills
• Flexibility to work a rotating roster, including: Morning shift (7:00 am - 3:00 pm)
• Afternoon shift (3:00 pm - 11:00 pm)
• Night shift (11:00 pm - 7:00 am)
• Valid working rights in Australia
• Why Work for Accor?
• At Accor, you'll be supported by a collaborative pre-opening leadership team, clear timelines, and the backing of a global hotel group - while retaining the autonomy to build an engineering operation you are proud of.
• With 5400+ Hotels across 110+ countries, Accor offer genuine career mobility and development.
• ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide
• Family & Friends Discounts - Discounted rate across accommodation, services, and experiences
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - Join a global community of over 3,000 hospitality professionals
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com . Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.
• Mercure Melbourne La Trobe Street is a Hotel Managed within the Accor Network.

Benefits

Additional Information

We are seeking a flexible and reliable Casual Guest Service Agent to support our Front Office operations. This role is ideal for someone who is adaptable and confident working across a rotating roster, covering morning, afternoon, and night shifts to ensure smooth hotel operations.

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