Desktop Migration Engineer

Benefits

Additional Information

Role: - Desktop Migration Engineer Technical - Advanced knowledge in troubleshooting of PC / laptop issues, MS Office Professional 2013, Office 365, Common Internet Browsers across Windows and MAC platforms - Knowledge to provide support for ERP systems such as BPCS, FouthShift and MSS (Lotus Notes). - Knowledge of Software Asset management and Housekeeping on IT inventory, which includes PC details. License of all software, Servers and IT peripherals. - Knowledge of anti-virus, data protection and encryption, VPN - Knowledge of desktop support, migration and security (McAfee ePO, DLP, Websense, SCCM, Office365) - Knowledge of virtualization (VMWare, Citrix, VDI-in-a-box) & Citrix (XenServer&XenDesktop) - Knowledge on application packaging, patching (SCCM) and citrix virtualization - Knowledge on Active Directory & group policy objects - Major Incident Management, Understanding of Bridge or WebEx or Remote tool communication (Skype, Lync, Bomgar) and Virtual Network Computing (VNC) - Working experience on troubleshooting and installing line and zaber printers - Knowledge of troubleshooting Cisco wireless access points - Knowledge of troubleshooting and installing Polycom video conference - Ability to understand the concepts of Change, Requests, Problem, RFIs. - Ability to identify SIPs & Automation (Autocad) - Ability to troubleshoot common scenarios with SharePoint - Ability to troubleshoot analytical tools such as Minitab, Crystal reports - Knowledge on Windows server and be able to identify key tasks and understand logs and error messages Traits - Willing to work in a 24*7 environment Background - Prior experience of 8+ years in a service helpdesk / desktop support role is preferred - International calling experience is preferred All your information will be kept confidential according to EEO guidelines.

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Company Intel

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