Lead Site Reliability Engineer

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Lead SRE - Database Administration (DBA) WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US As a Lead Site Reliability Engineer (SRE) with specialization in Database Administration (DBA) for our SaaS Onboarding and Reliability offering, you will play a key role in ensuring the high availability, scalability, and performance of our clients' environments. You will collaborate across global teams to lead and maintain reliable database and infrastructure services, ensuring a seamless experience for clients. This role goes beyond traditional support; you will proactively maintain and enhance the database infrastructure, lead service delivery improvements, and manage mission-critical incidents with a focus on both operational stability and client satisfaction. WHAT YOU WILL BE RESPONSIBLE FOR Database Reliability and Performance Management: Lead the operation, monitoring, and optimization of Oracle and MS SQL databases for SimCorp Dimension within a cloud environment. Ensure optimal performance, availability, and reliability by leveraging performance tuning, high availability (HA), and disaster recovery (DR) solutions (e.g., RMAN for Oracle). Cloud and Infrastructure Management: Manage cloud infrastructure (Azure) supporting SimCorp Dimension, focusing on automation, performance tuning, and ensuring seamless integration between database systems and cloud platforms. Collaborate with DevOps teams to implement Infrastructure-as-Code (IaC) solutions for database environments. Service Delivery and Client Support: Provide expert-level support for database and infrastructure services in a 24x7 Follow-the-Sun (FTS) model, including incident response and proactive problem-solving. Lead efforts to improve operational maturity, deliver tangible business value, and enhance overall client satisfaction. Incident and Problem Management: Take ownership of complex, high-impact incidents and work across global teams to ensure quick and effective resolution. Provide root cause analysis, long-term solutions, and continuous improvement initiatives to prevent recurrence of critical issues. Proactive Maintenance and Optimization: Perform regular system upgrades, database patching, environment refreshes, and automation of routine tasks to ensure the continuous stability and health of all systems. Actively monitor and optimize database services to meet or exceed performance SLAs and OLAs. Cross-Functional Collaboration: Work closely with service delivery, operations, and infrastructure teams to drive the efficiency and reliability of SimCorp Dimension services. Collaborate on both routine and non-routine tasks to ensure the successful deployment and support of cloud-based solutions. Customer-Focused Service Delivery: Build strong relationships with clients, acting as a trusted advisor for their use of SimCorp Dimension, and guiding them on best practices and solutions to optimize their environments. Provide high-quality customer service and adhere to ITSM (IT Service Management) principles. Leadership and Mentorship: Lead technical initiatives across the team, mentor junior engineers, and act as a subject matter expert (SME) for DBA and SRE-related issues within the cloud platform. Continuous Improvement: Actively contribute to the improvement of operational workflows, processes, and standards, focusing on enhancing the reliability and scalability of the SimCorp Dimension PaaS solution. Identify and implement improvements to deliver consistent, high-value service to clients. Key Competencies: Database and Technical Expertise: Extensive experience in Oracle and MS SQL database management, including installation and configuration of Oracle Database 19c, performance tuning, high availability, RMAN, data warehousing, and sizing. Proficient in upgrading databases to newer versions and applying patches, ensuring systems remain current and secure. Expertise in Oracle's multi-tenant architecture and storage structures, including managing Oracle ASM (Automatic Storage Management) and file system-based storage. Experience in data masking and Transparent Data Encryption (TDE) for enhanced security. Knowledge of Linux environments where Oracle databases are hosted, optimizing performance and reliability. Expertise in provisioning and managing ASM disk groups, ensuring optimal pe

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