Retirement Counselor Team Manager - Virtual

About the role

Lead a team of Retirement Counselors responsible for providing retirement account and distribution support as well as supporting overall financial education counseling.

Responsibilities

• Overseeing and developing a team of Retirement Counselors.
• Creating supervisory procedures for retirement and distribution team and ensuring regulatory policy adherence. It also includes overseeing client interactions to ensure compliance.
• Serving as escalation point and liaison between the sub-advisor, Clearing agent, corporate clients, and members.
• Developing and implementing comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction.
• Developing, maintaining, and reviewing a comprehensive measurement of Retirement Counselor performance goals.
• Managing and continuously improving client service delivery and processes.
• Servicing participants by taking inbound and making outbound calls as needed for escalations and other situations.

Requirements

• Have experience in financial services/retirement plan benefits arena (7 years).
• Have Series 7 and 66 securities licenses. Series 9/10 or 24 must be acquired within 6 months.
• Have advanced knowledge of mutual funds, ETFs and employer sponsored retirement plans.
• Have proficiency in managing/coaching others (3 years) in a Call Center environment.
• Have intermediate compliance, regulatory and legislative knowledge in investment advice and overall financial management.
• Have experience with creating and maintaining audit and compliance procedures (2 years).
• Have intermediate knowledge of Managed & self-directed accounts, and the Delivery Model and the market that it's delivered into.
• H ave ability to speak Spanish is highly recommended.
• Application and Interview
• Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
• Our commitment to Inclusion
• We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
• At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
• As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
• Equal Opportunity Policy Statement
• Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical

Benefits

Additional Information

Our Story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

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