Media Implementation Senior Associate - LCS Implementation - MCM Reserve
External
Google Operations Center · PhilippinesPrepare for this interview
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Requirements
- Knowledgeable and trained on Digital Marketing
- Strong communication (esp email business writing), customer service, relationship management and support skills
- 2+ years related work experience in Project Management and related skills
- Highly responsive and productive under time pressure; able to consistently deal with high volumes and prioritize the work accordingly
- Amenable to working on night shift, holidays and weekends
- Experience working on a variety of marketing campaigns from inception to completion is an advantage
- Strong technical ability and marketing platform experience is an advantage
- Basic hands-on knowledge in Internet products and technologies & basic experience of HTML, AdWords or DoubleClick for Publishers is a plus
Benefits
Additional Information
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Media Implementations Senior Associate, you will be responsible for being the day-to-day point of contact for all YouTube advertising campaigns. They plan, coordinate, implement, and collect assets for advertising campaigns, ensuring that campaigns go live on time without any hiccups. Position Responsibilities Manage advertising campaigns from an end-to-end process workflow. Liaising between clients from Media/ Creative Agencies and with Sales Account Management and Video Specialists Resolve high volume of support requests in a fast, precise, and professional manner; mostly written, but in some cases live video calls Respond and handle client requirements on assigned cases within Service Level Agreement Follow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire process Understand client requirements and implement them with stringent quality parameters Develop mastery of the product, and use this to resolve support requests, route them to appropriate teams if needed, or escalate if necessary. Identifying the most efficient solution, and process gaps and proactively suggest improvements
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