Service Coordinator / Executive

Requirements

• Minimum qualification of GCE 'O' Level or equivalent.
• Previous experience in service coordination, customer service, or sales administration is preferred.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.

Additional Information

Role Summary The Service Coordinator acts as the central operational control point for the Singapore hygiene business, responsible for real-time execution, scheduling optimization, ticket lifecycle management, and operational discipline across all service teams. Key Accountabilities 1. Operational Control First point of contact for all operational issues Single escalation points to Operations Management Real-time command of field operations 2. Scheduling & Planning Own all scheduling and route optimization Proactively plan staff allocation Continuously replan throughout the day 3. Ticket Management Full ownership of ticket lifecycle Ensure zero overdue jobs Maintain service quality and completion integrity 4. Field Execution Ensure vehicles dispatch on time daily Monitor technician activity and productivity Intervene on missed or delayed services 5. Stock & Logistics Accountable for all stock movement Manage vehicle loading, returns, discrepancies 6. Cross-Functional Coordination Align operations with sales priorities Support installs, ad-hocs, and new contracts 7. Process Compliance Enforce operational processes and SOPs Ensure correct system usage and reporting 8. Continuous Improvement Manage catchups and backlog recovery Identify and resolve operational inefficiencies 9. Training & Development Drive refresher training Ensure operational capability across teams

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