Designated Support Engineer - RHEL

Responsibilities

• Provide high level technical support to your customers through web-based support and phone support
• Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer's support priorities
• Work with other Red Hat teams engaged with your customers
• Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
• Exceed customer expectations with outstanding communication and customer service
• Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
• Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat

Requirements

• Ability to communicate clearly and effectively with your customer across technical and non technical communications
• Excellent troubleshooting and debugging skills
• A passion for technical investigation and issue resolution
• Linux system administration experience, including system installation, configuration, and maintenance
• Basic knowledge of Linux containers
• At least 5 years of relevant experience
• Experience with container orchestration (kubernetes)
• Experience with cloud services such as AWS, Azure, GCP
• Knowledge of Ansible and YAML
• Linux scripting experience
• Understanding of typical change window/ change controls
• Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days
• About Red Hat
• Inclusion at Red Hat
• Equal Opportunity Policy (EEO)

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