L2 Wintel Engineer

Responsibilities

• Multi-Cloud Windows Operations
• Provide L2 operational support for Windows Server (2016/2019/2022/2025) in on-premises and multi-cloud environments.
• Support cloud operations predominantly on Amazon Web Services, Microsoft Azure and Google Cloud Platform.
• Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM), AWS Backup, Security Groups, VPC, Azure Virtual Machines, Azure Storage, Azure Monitor, Azure Automation, Azure Backup, Compute Engine, Cloud Storage, Cloud Monitoring, Cloud IAM
• Manage and support Active Directory, DNS, DHCP, Group Policy Objects (GPO), WSUS, and Windows clustering
• Monitor and maintain Windows workload performance, availability, and ensure cloud security baseline across cloud platforms
• Participate in 24/7 shift rotation to provide round-the-clock operational support
• Operating System Patch Management
• Perform comprehensive OS patching for Windows Server environments using WSUS, SCCM, AWS Systems Manager, and Azure Update Management
• Execute monthly and quarterly patch cycles with coordination and approval workflows
• Understand basic knowledge of Linux OS patching using YUM/DNF and cloud-native patch management tools
• Deep expertise in Wintel Operating System patching, including pre-patch validation, deployment, and post-patch verification
• Track patch compliance and generate reports for audit and compliance purposes
• Coordinate patch windows and communicate with stakeholders
• Application Deployment & Troubleshooting
• Deploy and configure applications on Windows Server operating systems
• Troubleshoot application issues at the OS level, including permissions, services, registry, and performance
• Support application teams with OS-level diagnostics and resolution
• Perform application log analysis and performance tuning
• Collaborate with development teams to resolve infrastructure-related application problems
• ITIL & Service Management
• Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.)
• Follow ITIL processes for ncident, Problem, Change, and Request Management
• Create and update tickets with detailed documentation and resolution steps
• Escalate complex issues to Level 3 engineers and track resolution progress
• Participate in Change Advisory Board (CAB) reviews and change implementations
• Maintain SLAs and ensure timely ticket resolution
• Security & Compliance
• Execute CIS (Center for Internet Security) security remediations and hardening baselines
• Implement and review IAM permissions using IAM Access Analyzer and least privilege model
• Perform Vulnerability Management System (VMS) remediation based on scan findings
• Execute Cloudscape recommendations in collaboration with InfoSec teams
• Work on Security threat detection tools and perform remediation
• Support security compliancescanning and remediation activities
• Maintain securityconfigurations and monitor for security alerts
• Implement and maintain SSLcertificate management and renewal processes
• Container & DevSecOps Awareness
• Demonstrate basic knowledge ofcontainer technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)
• Familiarity with DevSecOpspractices and tools used in Singapore Government technology stack (SHIP-HATS)
• Support containerized Windowsapplications where applicable
• Understand CI/CD pipelineconcepts and security integration
• Automation & Scripting
• Develop and maintain PowerShellscripts for routine tasks, automation, and remediation
• Utilize AWS CLI, Azure CLI, andgcloud CLI for cloud operations
• Create and execute SSMDocuments for automated remediation and configuration management
• Automate repetitive operationaltasks to improve efficiency
• Backup & Disaster Recovery
• Implement and maintain backupand recovery strategies for Windows servers in cloud environments
• Perform backup validations andparticipate in disaster recovery testing
• Support business continuityplanning activities
• Document and test recoveryprocedures
• Documentation & Knowledge Management
• Create and maintain technicaldocumentation, knowledge articles, and standard operating procedures (SOPs)
• Document troubleshooting steps, configurations, and remediation procedures
• Maintain runbooks for common operational tasks
• Contribute to team knowledgebase and continuous improvement initiatives
• Monitoring & Observability
• Configure and maintain monitoring using CloudWatch, Azure Monitor, and GCP Cloud Monitoring
• Set up alerts, alarms, and notifications for critical systems
• Analyze logs and metrics to identify and resolve issues proactively
• Support integration with centralized monitoring and observability platforms
• Audit & Compliance Support
• Participate in internal and external audits
• Provide evidence and documentation for compliance requirements
• Support audit remediation activities
• -

Additional Information

Cloud Wintel Engineer (Level 2)

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.? Share your experience