Site Reliability Engineer

Responsibilities

• Deploy and maintain a resilient, secure, and efficient SaaS application platform to meet established SLAs.
• Build and maintain robust CI/CD pipelines and developer platforms to empower engineering teams to release features quickly and safely.
• Design and deploy scalable infrastructure specifically optimized for AI/ML workloads, including managing GPU resources and integrating MLOps tools.
• Automate, monitoring, management and incident response to achieve an auto-remediation system.
• Participate in on-call rotation to ensure stability and uptime for our platforms.
• Scale infrastructure to meet rapidly increasing demand.
• Independently design and develop tools to aid in operations and automation to AI as well as work jointly with other team members to deliver innovative solutions to complex business and technical challenges.
• Provide deployment and operations support for multi-tiered distributed software applications.
• Estimate engineering effort, plan implementation, and rollout system changes that meet requirements for functionality, performance, scalability, reliability, and adherence to development goals and principles.
• Collaborate in a fast paced environment with multiple teams (software development, release management, build and release, etc...).
• Defining how the behavior of large scale systems can be achieved.
• Measuring and achieving reliability through engineering and operations automation.
• Monitoring and alert development, documentation and management with the goal of creating an auto-remediation system to bring platform stability.
• Adapting security controls to products not typically native to GA releases.
• Developing automation methods to extend standard deployment pipelines for bespoke implementations.
• Patching, configuration management, policy enforcement, and audit of production systems.
• Driving the Disaster Recovery process.
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Requirements

• 7+ years of professional Linux and Windows systems and software management experience.
• Expertise with Infrastructure-as-Code such as Terraform and Cloud Formation.
• Knowledgeable with code languages including: Python, Go, Node.js.
• Experience with managing infrastructure within Azure, GCP and AWS.
• Expertise in Kubernetes management, upgrades.
• Strong script skills for systems and data driven solutions.
• Strong GitOps and CICD experience with tools such as Jenkins, ArgoCD, Helm.
• Proven ability to lead root-cause analysis (RCA) and blameless post-mortems, actively driving strategic architectural changes to prevent incident recurrence.
• Act as an infrastructure consultant to software engineering teams, guiding them on reliability best practices and system architecture during the design phase, not just at deployment.
• Identify systemic weaknesses across our multi-tiered applications and strategically advocate for reliability roadmap items.
• Drive a culture of observability; ensuring our AI/ML applications emit the right metrics so we can anticipate failures before our customers notice them.
• Comprehensive background in monitoring and alerting systems in auto-remediation systems including Prometheus, Grafana.
• Familiarity with deploying, scaling, and observing AI models, Vector Databases, or LLMs in production environments.
• Proven examples of standardizing security controls and configuration management across large-scale infrastructure in multiple environments.
• Comfort working within project/task management platforms.
• Systems and Tools
• Cloud/Infrastructure platforms: AWS and Azure.
• Infrastructure & Configuration: Terraform, Cloud Formation, Python.
• Programming & Scripting: Go, Node.js, Python, and BASH.
• CI/CD & GitOps: Jenkins, ArgoCD, GitHub Actions, Rundeck.
• Datastores: Postgres, MySQL, MongoDB, MSSQL, ElasticSearch, Solr.
• Container Orchestration: Docker, Kubernetes, EKS, AKS.
• Monitoring/Alerting Tools: Prometheus, Grafana, Thanos, Runscope, Cloudwatch, Monitor, VictorOps.
• AI/MLOps: NVIDIA Triton, Kubeflow, MLflow, or similar model serving frameworks.
• Security & Hardening: STIG, CIS, SELinux, IPTables, CJIS, FIPS 140-3.
• Data & APIs: JSON data structures and database schemas. API Query language: REST, GQL.
• Bonus Points If
• Bachelor's degree in Computer Science or related field.
• Experience provisioning a

Benefits

Additional Information

POSITION SUMMARY The ideal candidate will have 7+ years of experience in Linux systems and software management, expertise with Terraform, Ansible, and cloud platforms like AWS, Azure, and GCP. Experience with large-scale distributed systems, monitoring/alerting systems (Prometheus, Grafana), CI/CD pipelines, container orchestration (Docker, Kubernetes), and programming languages (Go, Java, Python) is essential. Because we are an AI-first company, this role also heavily involves engineering scalable infrastructure for machine learning workloads, including GPU provisioning and MLOps integrations. A background in implementing security controls, automating deployments, and troubleshooting complex systems is also required. ‎

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