Technical Operations Team Lead

About the role

The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Together, we help audiences stay better informed and deepen their understanding of the world around them. Our Product & Tech teams drive us forward in an ever-evolving digital landscape, delivering cutting-edge products to over one million digital subscribers daily. Our growth relies on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists. With a supportive culture, entrepreneurial spirit and opportunities at every turn, there are no limits to where your FT career can take you. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. About you You are an experienced operational and people leader with a passion for delivering reliable, high-quality services that support critical business functions. You have a strong track record of leading operational, service delivery, or business-critical support teams, creating an environment where people can thrive, develop their skills, and perform at their best. You are comfortable managing and mentoring team members, fostering collaboration, accountability, and continuous improvement. You enjoy working with a wide range of stakeholders, balancing operational priorities with long-term service enhancements, and ensuring the successful delivery of a business-critical print publishing operation. Our ideal candidate brings fresh perspectives, strong leadership, and a commitment to building an inclusive and supportive team culture. We believe that diverse experiences and viewpoints strengthen our teams, improve decision-making, and help us deliver the best possible service to our customers. Digital Print Services (DPS) is part of Internal Products at the Financial Times and is responsible for managing and supporting the end-to-end processes, systems, and services that enable the daily production and publication of the FT's print products. The team plays a critical role in ensuring content moves successfully from editorial creation through page production and print publishing, working closely with Editorial, Advertising, Operations, Technology, and external partners to deliver a reliable and high-quality print product every day. The team owns a range of business-critical applications, integrations, workflows, and operational processes that underpin the print publishing lifecycle. We are responsible for ensuring the successful execution of daily print production, coordinating operational activities, managing incidents, overseeing change, and driving continuous improvements that help the FT's print operations run smoothly and efficiently. As a team, we combine technical expertise, operational excellence, and strong stakeholder collaboration to operate, support, and continuously improve the FT's print publishing process. We are accountable for ensuring the successful delivery of daily print production while driving improvements that enhance reliability, efficiency, and resilience. We are also exploring opportunities to leverage automation, data, and AI-driven capabilities to improve operational efficiency, reduce manual effort, strengthen service monitoring, and enhance the overall reliability of our print production processes. We encourage innovation, continuous learning, and a culture of ownership, collaboration, and service excellence. The nature of print publishing means that reliability, operational discipline, and effective decision-making under deadline pressure are central to the team's success.

Responsibilities

• As the Technical Operations Team Lead for Digital Print Services, you will lead the team responsible for managing, supporting, and continuously improving the Financial Times' end-to-end print publishing process.
• This is a people-first leadership role. You will create the conditions for your team to do their best work by fostering a collaborative and inclusive culture, supporting professional grow

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at financialtimes33? Share your experience