Telesales Operations Supervisor

Requirements

• Bachelor's degree in Marketing, Business, or a related field - or equivalent practical experience in a similar role.
• Strong understanding of D2C sales operations, including inbound and outbound channel dynamics.
• Proven experience managing BPO partners and coordinating across cross-functional stakeholders.
• Excellent project management and communication skills, with the ability to operate effectively across functions and levels of seniority.
• Intermediate to advanced SQL skills.
• Hands-on experience working within or alongside sales channels.
• Nice to Have
• Experience designing and interpreting A/B tests.

Additional Information

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role This position is responsible for owning and managing the day-to-day operations of the Telesales channel for Personal Finance (PF), across both inbound and outbound streams. The Telesales Operations Supervisor ensures the channel consistently delivers against SLAs, maintains healthy acquisition costs, and drives sales conversion rates. The role has full ownership of operations, procedures, BPO management, CAC, and sales conversion rate performance. PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

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