Senior Officer, Student Services

About the role

ACCOUNTABILITIES Execute the day-to-day administrative work processes for the successful delivery of centralized customer- centric services to SIMGE learners. 1. Student Services: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners. 2. Performance Management: Carry out the services provided by Student Services team to achieve departmental outcome. 3. Continuous Improvement and Innovation: Provide inputs or suggestions to improvements on systems and processes to improve the efficiency and effectiveness of Student Services department 4. Quality Control: Execute work processes to ensure that SIM GE student interactions are responded to in accordance with policies, procedures and regulatory requirements. JOB REQUIREMENTS Diploma holders At least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes Bilingual with good command of spoken and written English Working knowledge of Microsoft Office software Excellent interpersonal, communication and presentation skills Good organizational skills Ability to engage effectively with people of diverse background A team player who is able to work with academic staff and administrative support personnel Result-oriented Resourceful Able to work independently and as a member of multiple and varied teams We regret that only shortlisted candidates will be notified.

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Company Intel

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