Principal AI Architect

Responsibilities

• As Principal AI Architect, you will set the technical direction of our Generative and Agentic AI portfolio and build the hardest pieces yourself. This is a hands-on, individual contributor role for an architect who has spent the last several years shipping modern AI systems to production.
• The hard problems you will own: a unified AI entry point across five products, an agent runtime that coordinates across product boundaries, a retrieval layer at a scale most architects never encounter, and a Trust Layer that makes it all observable, compliant, and governable.
• You will partner closely with Product, Engineering, and Data leaders. You will not manage the team and you will set the technical bar. This role has board-level visibility.
• How You Will Spend Your Days
• Strategic Leadership
• Shape and execute the vision for embedding Generative and Agentic AI across the platform - from natural language understanding and feedback analytics to multi-agent workflows that drive closed-loop customer action.
• Define and own the multi-year AI architecture, sequencing the agentic roadmap and aligning it with long-term business goals.
• Make the build / fine-tune / buy decisions on models, frameworks, and tooling, and own the rationale.
• Champion responsible and ethical AI: evaluation, bias mitigation, transparency, data governance, privacy, and regulatory compliance.
• Hands-On Engineering
• Build, not just diagram. We expect you to be writing production code on the hardest parts - multi-agent orchestration, retrieval, tool and function-calling layers, and evaluation harnesses - every week.
• Own the agent runtime: planning, tool use, memory, routing, fallbacks, and cost and latency budgets.
• Own the retrieval layer at scale: hybrid search, chunking and embedding strategy, reranking, freshness, and multi-tenant scoping over large volumes of structured and unstructured data.
• Architect and build the Integration Gateway - the unified entry point routing all AI traffic across products, with per-tenant cost controls, smart routing, circuit breakers, and the connector layer that lets agents act inside products.
• Stand up evaluation and observability end to end - offline eval sets, online eval, regression gates in CI, traces, and cost dashboards. No agent ships without an eval.
• Collaboration & Influence
• Set the patterns the rest of Engineering uses to build AI features - reference implementations, internal SDKs, prompt and tool-use conventions, and evaluation templates.
• Partner with Product, Engineering, and Data teams to integrate AI seamlessly into existing platform capabilities.
• Coach senior engineers and ML practitioners on agentic patterns, retrieval design, evaluation discipline, and production readiness.
• Present AI architecture and roadmaps to executive leadership and serve as a credible technical voice with customers and partners.
• Engineering Ideals & Environment
• We operate a polyglot, distributed environment that prioritizes architectural rigor over specific toolsets. You will work within a production-grade stack that leverages:
• AI & ML: Foundation-model APIs from major providers, LL

Requirements

• Be Curious
• We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions.
• Customer First
• We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that's a customer, a coworker, or an end user - and doing right by them.
• Own the Outcome
• We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact.
• About Alchemer
• Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer's products and services can be found on our website ( www.Alchemer.com ).

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