Community Services Supervisor

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary : The Community and Family Services Supervisor provides holistic leadership to a broad range of ever-changing, multi-function, community-based programs and manages Ministry Unit 's business operations including financial, administrative, IT , and property issues in accordance with Salvation Army mission, vision, values, and standards. RESPONSIBILITIES & EXPECTATIONS : Leadership and People Management Serves as a member of Management team to convey interests and concerns related to Community Services operations, Food Bank & Family Services, Christmas Hamper Program; Christmas Kettles, and to convey other MU issues back to the Corps Officers and Community Ministries Director when relevant. Ensures that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example . Prays with and shares the message of the Gospel of Jesus Christ with clients, staff and volunteers, endeavoring to assimilate them into the Body of Christ, as appropriate (including linking clients to the church family and church programs where possible) Gives direct supervision, including performance evaluation and coaching (PEACs), to the following positions: Food Service Coordinator . Gives oversight to the community ministries program, ensuring ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives. May provide intake services, client assessment, emergency assistance, short-term spiritual counselling, ongoing case management and/or other forms of direct service for clients applicable to the program. Provides direction, support, and team leadership to program staff so that they may develop spiritually and to ensure that they work together to achieve the purposes of the organization and enhance the ministries of The Salvation Army Coordinates and is responsible for the recruitment, training, and retention of volunteers. Ensures that all aspects of the Volunteer program at the MU are in line with Territorial/Divisional Policy. Develops strategies and recommendations for program staff and volunteer development; handles recruitment, orientation, performance management. Communications, Public Relations and Marketing May r epresent the Salvation Army locally at various community groups , social services organizations, and committees. Provides updated information for the website , F acebook , Instagram , radio . Finances and Administration Preparing and submitting reports, proposals, program evaluations and/or business plans as requested by internal or external sources; maintains confidentiality of all client and staff records and statistical data. Provides data for the operating budget for the specific community ministries program for formal approval, and monitors/manages financial performance of the program accordingly. Develops and implements policies and procedures specific to the Community Ministries program in consultation with the CMD or CO Works with the CMD/CO to ensure that programs meet contractual, legal and internal accreditation requirements. Community Services Management Gives oversight and responsibility for all Community Services programming. Helps develop new programs based on the needs of community. Gives supervision to successful implementation and administration of Pathway of Hope. Gives oversight to Food Service Coordinator and volunteers to ensure a nutritional meal program for community members. Actively communicates with the Corps Officers / CMD regarding: Program needs, especially regarding the need of food donations. Articles for local newspapers/media Fundraising ideas Special events Potential sponsors and volunteers Communication and Reporting Develop and document business requirements, process and reports as needed. Develop and document options and recommendations to issues and problems. Support key stakeholders in understanding the implications of options and decisions. Create and maintain list of reports required for health and safety compliance purposes. Support external reporting requests as needed. Other

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