Best practice specialist

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Job Description Build the future with us Are you driven by continuous improvement of operational processes and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Best Practice Specialist, you will play a key role in defining, standardizing, and optimizing processes to ensure consistency, quality, efficiency, and regulatory compliance across teams. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you'll accomplish with us As a a Best Practice Specialist, you'll be at the core of our mission. Here are the main responsibilities: Define, document, maintain, and evolve best practices, procedures, and reference tools for assigned operational sectors. Analyze existing practices, identify gaps/risks, and recommend improvements focused on efficiency, quality, and client/partner experience. Lead or support continuous improvement initiatives (standardization, optimization, process redesign) and ensure proper follow-up. Ensure alignment of practices across regions, teams, and functions by promoting consistent application of standards. Update procedures based on changes to products and legal/regulatory requirements, and ensure effective knowledge transfer. Document exceptional ("non-standard") cases and collaborate with stakeholders to integrate them into continuous improvement efforts. Act as a point of reference for technical and operational inquiries. What could accelerate your success in this role We're looking for someone who: Is known for their rigor, attention to detail, and strong quality and service orientation, supported by excellent analytical, judgment, and problem-solving skills. Stands out for their ability to work in complex environments, manage multiple priorities, and demonstrate autonomy, initiative, and proactivity. Demonstrates strong communication and ability to simplify complex information, along with solid skills in training, knowledge transfer, and documentation writing (policies and procedures). Is recognized for their expertise in process improvement and best practices, their knowledge of group savings and retirement plans, as well as their ability to influence, collaborate, and drive engagement in a context of transformation and continuous improvement. Has minimum of 7 years of experience in group savings and retirement (operations, implementation, contracts) or in a comparable operational environment. Holds a college or university degree in administration, operations, or a related field. Advanced proficiency in French and English is required, as the incumbent will interact daily, both verbally and in writing, with unilingual English-speaking stakeholders. Why you'll love working with us A work environment where learning and development merge with a collective pursuit of excellence. A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed. The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply - your place might be with us, and we want to get to know you! For positions posted in Ontario and British Columbia: The typical hiring range for this position is between 80 276$ and 115 371$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions. Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Montreal / 1981 McGill College AvenueToronto / 26 Wellington Street East Company iA Financial Group Posting End Date 2026-07-02 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? In

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