Customer Service Representative

About the role

We are hiring for our operations team at Quality Glass and Mirror Service. We are a high growth, market leader in glass fabrication and installation in the greater Omaha Area. As a member of our operations team at Quality Glass, you will be directly engaged in customer service, processing orders, supporting purchasing and invoicing, and supporting our production teams. Quality fabricates industry-leading glass products for interior and exterior applications for a variety of projects across commercial, residential, education customers. This role requires a desire to learn, attention to detail, and a commitment to delivering outstanding results - our name is our reputation, and we take Quality seriously. In this role you will: Process customer orders received via phone and email and acknowledge order status with customers Manage a high volume of communication from customers via phone and email Work collaboratively with the wholesale operations team to meet customer and production needs Learn to quote standard and customized customer orders in support of the sales team Background and Experience Required: Effective communication skills and the ability to interact professionally with customers and team members Attention to detail and a commitment to delivering high-quality work Excellent problem-solving skills and the ability to troubleshoot customer service issues Strong working knowledge of and experience with Microsoft Word, Excel, and Outlook Bonus points if you have: Experience in the glass, construction, or manufacturing industry A desire to learn how to use new software programs, including ERP and CRM systems - Health Insurance - Dental Insurance - Vision Insurance (optional) - Life Insurance - 401k with company match up to 4% - Paid Time Off - Employee discounts - Accident Insurance (optional)

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