ETRM Support Analyst

About the role

Serve as a subject matter expert (SME) for the Endur ETRM system, providing hands-on support, analysis, and operational stability across the trading technology landscape. The role ensures timely issue resolution, reliable End-of-Day (EoD) execution, and high-quality user support for Front Office, Product Control, Risk, and Operations teams - contributing directly to efficient and controlled trading activities. Investigate and resolve L1/L2 incidents and service requests Provide on-site support to Front Office, Product Control, and other stakeholders Analyse and troubleshoot complex ETRM-related issues Recommend and implement approved fixes or workarounds Collaborate with developers and project teams on sustainable solutions delivered as L3 or project work. Maintain documentation for end users Identify and propose performance and stability improvements Participate in testing, release validation, and post-implementation support 2-5 years experience supporting ETRM systems (Endur expertise required) Strong understanding of trade lifecycle processes (Front to Back) Hands-on experience with Endur configuration, workflows, and troubleshooting Basic familiarity with SQL, OpenJVS scripting, or other Endur integration tools is an advantage Excellent problem-solving and stakeholder communication skills Competitive remuneration Working in a dynamic international team High degree of responsibility and independence Friendly and modern working environment

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Company Intel

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