Bahasa Indonesia Bilingual Customer Service Associate - Music Streaming Services - Shaw

About the role

As a Bahasa Indonesia Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, , and you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience. Provide bilingual customer support (English + Bahasa Indonesia) across multiple channels (live and non-live) Handle Email/Chat/Calls for the customers using the provided tools Resolve the customer's issue. Establish and maintain rapport with consumers Accurately capture all required information in the respective tools Accurately report all happenings on the email/chat/calls to the respective supervisor/lead Complete all given tasks within the time specified Adhere to the rules and regulations of the company Adhere to the non-disclosure agreement Finished at least 2 years in college (or High School Graduate + relevant work experience) Excellent English and Bahasa Indonesia written and verbal communication skills Working knowledge on computers Good customer service and problem solving skills Meet the specific daily targets with respect to the Key Result Areas All your information will be kept confidential according to EEO guidelines.

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