Radiology Registrar (Full Time)- Jefferson Health Center City

About the role

Handle multi-channel interactions in a centralized contact center environment from patients, families and physicians to schedule, register and financially clear patient appointments. Meet every transaction with the utmost service and resolve; providing a patient experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to ensure patient safety and accurate data entry. Handle multi-channel interactions from patients, families and physicians to schedule, register and financially clear patient appointments. Meet every transaction with the utmost service and resolve; providing a patient experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow through. Follow departmental protocols to ensure patient appropriateness, safety and accurate data entry. Job Duties Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement) Schedule patient appointments, verify scripts, pre-screens and register patient for imaging visits in accordance with established clinical and insurance requirements to improve access and care coordination. Assists Imaging technologist in preparing patients for procedures. Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures. Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations. Utilize software system to answer, coordinate, track, and monitor interactions across multiple channels of communication. Instructs the patient regarding preparations, pre -screens for radiologic examination using guide sheet posted at reception area. Alerts appropriate personnel of each patient's arrival and awaits acknowledgment that message has been received. Maintain qualitative and quantitative individual and team performance targets Minimum Qualifications Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology used by insurance and managed care health plans. Knowledge of imaging procedures. Additional Qualifications: Preferred Qualifications High School Diploma/GED 1 year Previous related experience preferred Bilingual skills a plus. BLS - Basic Life Support AHA - American Heart Association Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Hospitals, Inc. Primary Location Address 111 S 11th Street, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of

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Job Details This position is Full Time in Radiology-the schedule will be a mid shift schedule from 11a to 8p. During the initial training period the hours will be 8a to 5p . Location is Center City but could be working in the Gibbon building, Honickman Center, JHN, COB first floor or basement, or 10 Main. Job Description

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